E-commerce IT Manager

Salary: £58,000 - 60,000 per year

Requirements:

• We are looking for an experienced IT Manager with a strong background in e-commerce.
• You should have proven experience managing IT infrastructure within a fast-paced business.
• You should have strong knowledge of Microsoft technologies, including Microsoft 365, Entra ID, Intune and Windows environments.
• You should have previous experience leading or coaching team members and developing people.
• Strong problem-solving skills, a hands-on approach and the ability to manage multiple priorities are essential.
• Experience with networking, cyber security, backup and disaster recovery solutions is expected.
• Relevant Microsoft, Cisco or CompTIA certifications would be advantageous.

Responsibilities:

• Take ownership of the day-to-day management, performance and security of our IT infrastructure.
• Lead, mentor and develop a 1st/2nd Line Systems Administrator, providing guidance and supporting their professional development.
• Manage servers, networks, Microsoft 365, Entra ID, Intune and end-user environments.
• Maintain office infrastructure including Wi-Fi, networking equipment and VoIP systems.
• Ensure backups, disaster recovery and business continuity plans remain effective and up to date.
• Oversee hardware procurement, device deployment and secure onboarding and offboarding processes.
• Deliver infrastructure upgrades, technology projects and continuous system improvements.
• Produce and maintain technical documentation, policies and operational procedures.
• Work closely with internal departments to support business-critical systems and projects.
• Manage relationships with external IT suppliers and technology partners.
• Identify opportunities to strengthen cyber security, improve resilience and enhance operational efficiency.

Technologies:

• Cisco
• Hardware
• Support
• Microsoft 365
• Security
• Windows
• Office 365

More:

We are a successful and growing online business based in Birmingham, offering an exciting opportunity for a hands-on IT professional who enjoys leading from the front, improving systems and developing people. This is a full-time, permanent role with a salary of up to £60,000 DOE plus bonus. We offer hybrid working after 6 months, 25 days annual leave plus bank holidays, the option to purchase up to five additional days of holiday, an on-site gym, a health and wellbeing programme, an employee discount scheme, and the opportunity to lead, influence and improve our IT function within a growing e-commerce business.

last updated 32 week of 2026