Desktop Support Engineer

Salary: £60,000 - 75,000 per year

Requirements:

• Strong hands-on experience supporting Windows 11 desktops and laptops
• Experience with hardware diagnostics, break/fix, device swaps, and peripheral support, including monitors, docks, keyboards, and printers
• Proficiency with Microsoft 365 applications, including Outlook, Teams, OneDrive, and Office
• Working knowledge of Active Directory / Entra ID, including user accounts, groups, and access issues
• Expertise with Intune / Endpoint Manager for device compliance, Autopilot, and laptop build management
• PowerShell scripting experience
• Experience troubleshooting VPN, MFA, and network connectivity issues, including LAN and Wi‑Fi
• Printer and scanner support experience, including onsite configuration
• Strong communication and customer service skills, particularly when supporting VIP users
• Understanding of ITIL-based incident and service request management
• Experience using Nexthink for endpoint analytics, device health monitoring, and proactive troubleshooting is preferred
• Ability to interpret Nexthink insights to identify root causes and performance issues affecting end-user experience is preferred
• Mandatory skill: Desktop Support

Responsibilities:

• Provide on-site End User Computing (EUC) support at locations agreed between us and the end client
• Deliver field-based desktop support to end users, including VIP and senior stakeholders, while maintaining a high level of customer satisfaction
• Log, categorise, and validate incidents and service requests accurately within the ITSM tool
• Perform first-line and second-line EUC troubleshooting, aiming for high first-time-fix rates
• Route and re-route tickets to the appropriate resolver groups in line with agreed processes
• Escalate unresolved tickets in accordance with CBL escalation procedures and SLAs
• Participate in onsite meetings with our Field Services Lead as required
• Support and take part in regular operational and corporate IT drills conducted by CBL
• Ensure clear documentation, ticket updates, and handovers are maintained

Technologies:

• Active Directory
• Hardware
• Support
• ITIL
• ITSM
• LAN
• Microsoft 365
• Network
• PowerShell
• VPN
• Windows
• Office 365

More:

We are Wipro Limited, a leading technology services and consulting company focused on building innovative solutions for complex digital transformation needs. We leverage our capabilities in consulting, design, engineering, and operations to help clients realize bold ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we work to help our customers, colleagues, and communities thrive in an ever-changing world. We are hiring for an onsite EUC / Desktop Support Engineer role and offer the opportunity to join a modern Wipro environment focused on reinvention, growth, and purposeful work.

last updated 36 week of 2026