Business Analyst

Salary: £51,270 - 51,270 per year

Requirements:

• Experience working in a Business Analyst role, ideally within Digital Services, ICT or a change environment.
• Excellent stakeholder management and relationship-building skills, with the ability to influence and engage people at all levels.
• Experience facilitating workshops, gathering requirements and translating business needs into practical solutions.
• Strong process mapping and business improvement skills.
• Ability to manage multiple priorities and work independently across a range of projects.
• Strong communication, analytical and problem-solving skills.
• A professional Business Analysis qualification, or working towards one, is desirable.

Responsibilities:

• Work closely with stakeholders to understand challenges, gather requirements and identify opportunities for improvement.
• Facilitate workshops and discussions to help teams shape solutions and achieve shared outcomes.
• Map and analyse current and future business processes, identifying opportunities to improve efficiency and customer experience.
• Support project delivery by defining requirements, shaping acceptance criteria and contributing to testing and implementation activities.
• Build strong working relationships across the organisation, acting as a trusted partner throughout change initiatives.
• Support continuous improvement by promoting best practice and helping embed a culture of innovation and efficiency.

Technologies:

• ICT
• Support

More:

We are Wythenshawe Community Housing Group (WCHG), managing almost 14,000 properties and providing homes for more than 29,000 people in Wythenshawe, South Manchester. We are seeking a skilled and people-focused Business Analyst to join our ICT, Data and Digital team in Wythenshawe, Manchester on a permanent full-time basis, working 35 hours per week. We offer a wide range of benefits, including annual leave rising with service, enhanced family leave, enhanced pension contributions, a health care plan, subsidised wellbeing and learning benefits, car lease and cycle to work schemes, volunteering days, and a salary sacrifice pension option. We are an inclusive employer of choice, committed to investing in the health, wellbeing and development of our colleagues, and we operate anonymous recruitment selection practices. Our purpose is to provide good quality homes and services to our customers and leaseholders and to play a leading role in creating safer, healthier communities, supported by a significant development portfolio delivering new homes across our communities.

last updated 33 week of 2026