Audio Visual Service Engineer

Salary: £35,000 - 40,000 per year

Requirements:

• We require 4 years of audio-visual experience in installation, onsite work, or technical support.
• We require the ability to terminate cables, particularly Cat5/6, RS232, and Audio TRS.
• We require knowledge of audio room acoustic optimisation across different environments.
• We require effective communication skills at all levels, especially in client-facing situations.
• We require good numeracy and written skills.
• We require strong organisation and the ability to prioritise workload effectively while dealing with clients proactively.
• We require a quick response to service desk tickets.
• We require the ability to work both individually and as part of a team.
• We require good timekeeping and appropriate dress for the job.
• We require full compliance with The Health and Safety at Work Act 1974.
• We require a clean driving licence and current passport holder status.
• We require AVIXA CTS certification.
• Desirable: Crestron P101.
• Desirable: Extron School of AV.
• Desirable: Cisco CCIP.
• Desirable: Microsoft Teams core skills.
• Desirable: Networking knowledge, including identifying issues related to Dante/AES67, QoS, PTP, and IGMP.

Responsibilities:

• We provide field-based service and support to end clients.
• We service and support audio-visual, video conferencing, pro audio, and control equipment.
• We diagnose faults safely and correctly.
• We remove, repair, test, implement, and operate audio-visual, video conference, display, and presentation technologies.
• We carry out preventative maintenance visits.
• We train end users where required during PM visits.
• We perform post-implementation fault finding, testing, and repair of audio-visual equipment across various job sites and client types.
• We spend most of our time onsite, carrying out work at customer locations.
• We configure, diagnose, and update firmware for videoconferencing codecs and AV hardware.
• We maintain site cleanliness and adhere to site rules, procedures, and health and safety requirements.
• We provide ad hoc onsite technical cover for annual leave and sickness.
• We complete post-job and preventative maintenance reports.
• We provide phone and email technical support.
• We conduct product research and development for client requirements.
• We continue with personal development plans and applicable training.
• We support IMS and quality policy awareness and development.

Technologies:

• Cisco
• Firmware
• Hardware
• Support
• Scala

More:

We are hiring an Audio Visual Service Engineer to support clients across the London area. This is a field-based role working as part of our service team, with a mix of onsite work and office-based reporting and support. The salary is budgeted up to 40K with some flexibility depending on experience, and we also offer a monthly car allowance. The role covers a wide range of modern AV technologies, including conferencing, display, control, digital signage, video wall, IPTV, and live event systems, within a corporate environment.

last updated 33 week of 2026