ICT Infrastructure Engineer

Salary: £44,000 - 84,000 per year

Requirements:

• Educational background in IT or a related field; a relevant computing or technology degree or equivalent experience.
• Active SC clearance, or the ability to obtain it quickly; candidates must be SC clearable and have at least five years of continuous UK residency.
• Hands-on experience supporting enterprise environments, including Windows and macOS endpoints, Microsoft 365, Active Directory, DNS, DHCP, and Windows Server.
• Working knowledge of Microsoft Intune and Entra ID (Azure AD), including device enrolment, compliance policies, user and group management, MFA, and licence administration.
• Strong security awareness and familiarity with endpoint security tools such as Microsoft Defender for Endpoint, Government Security Classifications, GDPR obligations, and Cyber Essentials controls.
• Clear, professional communication skills, with the ability to support colleagues at all technical levels and document processes and solutions in a structured, repeatable way.
• Motivation to pursue further certifications, such as MS-900, AZ-900, or ITIL v4, and enhanced clearances, such as DV, as needed.
• Comfortable working in a fast-paced consultancy environment and balancing operational support with infrastructure improvements and project delivery.
• Willingness to travel to our UK offices when required for on-site support and stakeholder relationships.

Responsibilities:

• Act as a primary 1st- and 2nd-line contact for internal IT support, handling incidents and requests by phone, email, and our ITSM/ticketing system.
• Provide day-to-day support for laptops, mobile devices, and productivity tools across Windows, macOS, iOS, Android, and Microsoft 365, including Teams, Outlook, SharePoint, and OneDrive.
• Administer and troubleshoot Microsoft Intune and Entra ID (Azure AD), including device enrolment, compliance policies, access management, and basic SSO and MFA issues.
• Perform routine operational tasks, including password and MFA resets, account unlocks, OS patching, BitLocker administration, and endpoint policy troubleshooting.
• Investigate endpoint security alerts and support remediation using Microsoft Defender for Endpoint and related security tools.
• Create, maintain, and follow Knowledge Base articles, SOPs, and technical documentation to support consistent, high-quality service.
• Liaise with third-party suppliers and vendors to help resolve incidents and improve services.
• Provide occasional on-site support at our UK offices, handling systems and data securely and in line with Government Security Classifications and Cyber Essentials.

Technologies:

• AI
• Active Directory
• Android
• Azure
• Cloud
• Support
• ITIL
• ITSM
• macOS
• Microsoft 365
• Microsoft Intune
• Mobile
• Network
• Security
• SharePoint
• Windows
• iOS
• Office 365
• DevOps
• ICT

More:

We are Reply, a network of specialised companies designing and implementing solutions based on new communication channels and digital media. We support leading European organisations across sectors including telecommunications and media, industry and services, banking and insurance, and public administration. Our services include consulting, system integration, and digital services, with work involving areas such as AI, cloud computing, digital media, and the Internet of Things. This role supports our UK business and multiple offices, based in central London or Manchester, in a consultancy environment that includes government and defence engagements. We are committed to equal employment opportunities, diversity, and fair selection methods, and invite candidates to let us know if they need reasonable adjustments during recruitment.

last updated 40 week of 2026