User Researcher

Salary: £60,000 - 75,000 per year

Requirements:

• Strong hands-on User Research experience across the product/service lifecycle
• Experience working with GDS service standards and design principles
• Excellent qualitative and/or quantitative research capability
• Strong storytelling, facilitation and stakeholder management skills
• Experience working in agile, multidisciplinary teams
• A portfolio demonstrating how your research has influenced products, services or decisions
• Confidence working with prototypes and translating insight into action
• An interest in how AI is changing the future of user research
• Security Check (SC) clearance is required, including continuous UK residency for the last five years, alongside the relevant eligibility requirements

Responsibilities:

• Lead user research across discovery, design and delivery
• Choose and apply the right qualitative, quantitative or mixed-method approach
• Run interviews, observations, diary studies, usability testing and surveys
• Work closely with designers, product managers, developers and stakeholders
• Use prototypes to test assumptions, hypotheses and user journeys
• Synthesise research into clear, actionable insights
• Present findings and influence evidence-based design decisions
• Explore AI-enhanced research methods to increase efficiency and scale
• Help ensure AI-enabled services remain ethical, inclusive and genuinely user-centred

Technologies:

• AI
• Security

More:

We are hiring a User Researcher for our Digital Customer Experience practice in Manchester with a hybrid working model of 3 days per week on-site. This is a permanent role offering a salary of £60,000-£75,000 plus benefits. We work on complex transformation programmes and focus on putting users at the heart of what gets designed. You will join a growing team of designers, researchers, technologists and strategists, with access to extensive learning and development opportunities, professional certifications and flexible hybrid working. We are looking for someone who enjoys uncovering insight, challenging assumptions and turning research into meaningful change in an increasingly AI-enabled world.

last updated 38 week of 2026