IT Support Engineer

Salary: £32,000 - 35,000 per year

Requirements:

• At least 3 years experience managing, operating and changing IT infrastructures, ideally within organisations supporting around 25–500 users.
• Strong communication and interpersonal skills.
• A logical and structured approach to problem solving.
• Excellent organisation and time-management skills.
• The ability to prioritise and work under our own initiative.
• Experience managing projects and communicating with stakeholders.
• Experience with Microsoft 365 and modern workplace technologies.
• Proven experience supporting Windows-based networks.
• A full UK driving licence.
• Experience with Microsoft Windows Server and Workstations.
• Experience with virtualisation.
• Experience with LAN/WAN, Wi-Fi and broadband networking.
• Experience with backup platforms.
• Experience working within an IT support company or MSP environment.
• Experience with Microsoft, Citrix, Sophos, Cisco or Veeam technologies.
• Relevant qualifications such as CompTIA, Microsoft/vendor certifications or a successful IT apprenticeship would be welcomed.

Responsibilities:

• Support and manage Windows-based IT infrastructures.
• Provide technical support across PCs, networks, switches and servers.
• Support Microsoft 365 and modern workplace services.
• Troubleshoot technical issues and implement effective solutions.
• Deliver infrastructure changes and projects.
• Manage projects, risks and stakeholder expectations.
• Work directly with clients and build trusted relationships.
• Apply best-practice solutions across different IT environments.
• Work independently while knowing when to draw on the wider team.

Technologies:

• Citrix
• Cisco
• Support
• LAN
• Microsoft 365
• Veeam
• Windows
• Office 365

More:

We are a well-established and friendly Managed Service Provider (MSP) supporting a diverse range of clients across Aldershot, Farnborough and the wider Hampshire region. This role offers varied and interesting technical challenges, a mixture of office, home and client-site working, 28 days annual leave inclusive of bank holidays, and a friendly, supportive environment with strong opportunities for professional and technical development. The salary is £32,000–£35,000 depending on experience.

last updated 38 week of 2026