IT Support Technician

Salary: £30,000 - 35,300 per year

Requirements:

• Previous experience within an MSP or fast-paced helpdesk environment
• End-user support of Microsoft 365
• End-user support of Microsoft Windows 11
• Excellent telephone and email communication skills
• Working knowledge of Microsoft Exchange, Teams, SharePoint and Intune
• Full clean driving licence

Responsibilities:

• Provide end-user support for Microsoft 365 environments
• Support and troubleshoot Microsoft Windows 11
• Diagnose and resolve technical issues via telephone and email
• Deliver excellent customer service while managing helpdesk requests
• Escalate complex issues when necessary while maintaining ownership of tickets

Technologies:

• Cloud
• Support
• Microsoft 365
• SharePoint
• Windows
• Office 365

More:

We are a rapidly growing team supporting customers across the UK with their Microsoft cloud environments, focusing on Microsoft 365, Windows 11, and related technologies. This is a hybrid role in NE Cambridge, office based initially and then typically 2-3 days per week from home. The role offers a basic salary, bonus, benefits, and an excellent career progression opportunity into new areas of technology. We provide a challenging and rewarding environment for ambitious technicians who are eager to grow their skills and build a long-term career in IT.

last updated 36 week of 2026