User Researcher

Salary: £55,000 - 95,000 per year

Requirements:

• Demonstrable experience developing and carrying out user research plans that produce relevant insights and evaluation of experiences and outcomes.
• Experience with a range of user research methodologies and broader research approaches.
• Ability to map and engage with different stakeholder groups.
• Understanding of how to carry out research responsibly and ethically, including protecting participant privacy.
• Understanding of inclusive research and creative approaches to recruiting a diverse range of research participants.
• Experience working with other disciplines to define hypotheses and test concepts, helping shape new products, services and experiences.
• Experience managing remote and in-person usability testing throughout the agile development lifecycle.
• Ability to lead and participate in the analysis and synthesis of research data and findings, and communicate insights in an engaging and concise way to support data-informed decisions.
• Ability to define key metrics and measurements used to evaluate the impact of products and services and inform ongoing enhancements.
• Ability to support and coach teams and stakeholders in user research methods, analysis and synthesis techniques, and approaches to presenting and sharing findings.
• Ability to produce concise artefacts such as personas, journey maps, and user stories to communicate user and business needs.
• Experience working with agile development teams and stakeholders to co-design and deliver products and services to meet user needs.
• Ability to advocate for and ensure high standards of usability, accessibility, and inclusivity for products and services.
• Detailed understanding and experience of working to the Government Service Standard is desirable.
• Excellent verbal and written communication, listening, and facilitation skills, with confidence communicating with stakeholders at all levels.
• Technical literacy to understand technical processes, concepts, and constraints at a high level.
• Ability to recognise and work within project constraints, supporting colleagues to ensure delivery of value to the client and their users.
• Interest in supporting the development of our internal culture, tools, processes, and growth opportunities.

Responsibilities:

• Join our multidisciplinary team designing and delivering innovative digital products and services for our Government and Private Sector clients.
• Understand problems and design inclusive, human-centred experiences.
• Work as a pragmatic team player with an appreciation of both business and user needs.
• Develop T-shaped skills and take on new challenges.
• Support agile delivery by working with teams and stakeholders to co-design and deliver products and services.
• Advise on and help maintain high standards of usability, accessibility, and inclusivity.
• Support the analysis, synthesis, and sharing of research findings to inform decisions.
• Help define metrics and measures to evaluate product and service impact.
• Support coaching of teams and stakeholders in user research methods and related techniques.

Technologies:

• Support
• AI
• DevOps
• Security

More:

We are Solirius Reply, part of the Reply Group, a technology consultancy and digital transformation partner helping organisations solve complex challenges through strategy, design, engineering, and delivery. We work closely with our clients to deliver secure, accessible, user-focused services across public and private sectors, with past and present clients including the Ministry of Justice, Department for Education, Ministry of Housing, Communities and Local Government, UEFA, the International Olympic Committee, and Mercedes-Benz. Our team works in a collaborative and inclusive environment that empowers people to take ownership, innovate, and develop their expertise. This role is based in London/Hybrid, and we offer a competitive salary, bonus scheme, private healthcare insurance, 25 days annual leave plus bank holidays, up to 10 days allocated for development training per year, enhanced parental leave, paid fertility leave, pension, EAP support, gym membership benefits, cycle to work and electric vehicle schemes, flexible working, and annual away days/company socials.

last updated 40 week of 2026