Solutions Engineer Sr.

Salary: £34,000 - 74,000 per year

Requirements:

• We have significant experience in Solutions Engineering, Sales Engineering, Technical Consulting, Integration Engineering, or a similar customer-facing technical role.
• We have deep experience working with REST APIs, JSON payloads, authentication methods, webhooks, and system integrations.
• We are experienced in reviewing logs, debugging API requests and responses, and diagnosing complex integration issues.
• We have successfully led complex technical implementations from discovery through production launch.
• We are comfortable owning complex, quarter-length initiatives and driving work forward across multiple stakeholders.
• We can navigate ambiguity, proactively identify risks and dependencies, and drive technical decisions toward resolution.
• We have excellent communication skills and can translate complex technical concepts and tradeoffs for technical and non-technical audiences.
• We have experience partnering with Engineering and Product teams to investigate technical challenges and deliver scalable solutions.
• We can balance multiple complex projects and priorities in a fast-paced, global environment.
• We demonstrate strong technical judgment and know when to independently drive a solution and when to engage additional expertise.
• We contribute technical knowledge and expertise in ways that improve the effectiveness of those around us.
• Experience in restaurant technology, hospitality technology, SaaS platforms, or system integrations is a plus.

Responsibilities:

• We lead complex API integrations and technical initiatives from discovery and solution design through implementation and launch.
• We independently own complex, quarter-length technical projects and high-impact partner implementations, establishing clear milestones, dependencies, and delivery expectations.
• We serve as the primary technical advisor for sophisticated partners, restaurant groups, and strategic initiatives.
• We translate business and partner requirements into clear technical approaches, balancing implementation complexity, scalability, reliability, and partner needs.
• We diagnose and resolve sophisticated API and integration challenges using logs, API requests and responses, authentication flows, and system behavior.
• We navigate ambiguous technical problems by identifying assumptions, evaluating tradeoffs, and driving decisions toward resolution.
• We proactively identify technical risks, dependencies, and implementation gaps and partner with stakeholders to develop mitigation plans.
• We partner closely with Product and Engineering teams to clarify scope, investigate technical challenges, and identify appropriate short- and long-term solutions.
• We communicate changes to delivery expectations, blockers, and technical risks early and clearly.
• We act as an escalation point for complex technical issues and implementations.
• We build and maintain deep expertise across our off-the-shelf APIs, integrations, and broader technical ecosystem.
• We ensure Service Level Agreements and implementation commitments are met while balancing multiple high-priority initiatives.
• We partner with Security teams to ensure integrations follow established security and compliance standards and proactively identify potential risks.
• We work closely with Sales, Partnerships, Support, Product, and Engineering teams to connect technical decisions and tradeoffs to business outcomes.
• We develop scalable troubleshooting approaches, implementation patterns, and technical guardrails that improve consistency and quality.
• We partner with Engineering domain owners during complex incidents and technical investigations, using available logs and observability tools to drive resolution and identify opportunities to prevent recurring issues.
• We develop scalable troubleshooting guides, implementation playbooks, and technical resources that improve partner self-service.
• We identify and raise product improvement opportunities based on technical patterns, implementation challenges, and partner feedback.

Technologies:

• API
• Support
• JSON
• REST
• Security
• Slack

More:

About OpenTable: with millions of diners, 60,000+ restaurant partners and 25+ years of experience, OpenTable, part of Booking Holdings, Inc. (NASDAQ: BKNG), is an industry leader focused on helping restaurants thrive. Our world-class technology helps restaurants focus on their team, their guests, and their bottom line while enabling diners to discover and book the perfect restaurant for every occasion. We are a global team, and hospitality defines our culture. This Senior Solutions Engineer role is part of our hybrid workplace model, with an expectation of coming into the office two days a week, and we offer a range of benefits and perks including flexible work from (almost) anywhere for up to 20 days per year, paid parental leave, vacation and birthday time off, private health and dental insurance, mental health support, career development resources, travel discounts, employee resource groups, income protection and life assurance, pension plan contributions, discounted gym membership, social events, Thursday happy hours, and free lunch two days per week. We support a global and dynamic work environment, with collaboration across multiple time zones and occasional communication outside regular hours when needed. We are committed to inclusion and offering accommodations so everyone can belong and thrive.

last updated 35 week of 2026