Senior Solutions Engineer - Enterprise - UK&I

Salary: £21,000 - 54,000 per year

Requirements:

• B.S. in Computer Science, Software Engineering, MIS, or equivalent work experience
• 5+ years of experience as a Solutions Engineer in software, VOIP/telecommunications, contact centers, or premise/cloud selling to enterprise customers
• Ability to command attention in a room by delivering compelling presentations and demonstrations
• Strong problem-solving skills, including the ability to meet business requirements with a technical solution
• Ability to communicate complex technical concepts to both technical and non-technical audiences
• Excellent presentation and communication skills, including the ability to lead technical discussions and demonstrations with customers
• Knowledge of Customer Relationship Management software, ITSM, Data Warehousing, or Business Intelligence is a plus
• Knowledge of UCaaS and CCaaS software is a plus
• Knowledge of web or scripting technologies is a plus

Responsibilities:

• Research prospects and their business environment, market, customers, competitors, and business challenges to prepare for meetings
• Conduct discovery conversations with customers to understand needs, requirements, pains, objectives, and potential solution needs
• Gather metrics needed for pricing and value discussions
• Use in-depth knowledge of our solutions and capabilities to recommend the appropriate solution for customer needs
• Continuously learn our solutions to stay current with innovations and new releases
• Design and deliver on-site and virtual presentations aligned to customer needs uncovered during discovery
• Generate simple value statements that illustrate the financial value of our solutions to customers
• Assist with scoping SOWs for customer implementations as needed
• Scope, execute, and manage customer pilots and POCs
• Respond to functional and technical RFI/RFP requirements and map them to our software solution
• Work closely with product management and engineering teams to ensure customer feedback is incorporated into product roadmaps
• Assist with marketing and demand generation events as needed

Technologies:

• AI
• AI Agents
• Business Intelligence
• Cloud
• ITSM
• Marketing
• Web

More:

We are Talkdesk, pioneering a new era of Customer Experience Automation (CXA) and redefining how admired brands interact with customers through AI. Our global team is customer-obsessed and builds AI-first solutions centered on empathy, trust, and transparency. We foster an inclusive culture where diverse perspectives drive success and every voice belongs. We combine the stability of a global leader with the agility of a disruptor, giving our team autonomy to drive meaningful impact while giving back to our communities and environment. We have been recognized as a Leader in the Gartner Magic Quadrant for CCaaS, in the G2 Overall Grid Reports for AI Agents and Contact Center, and have appeared on the Forbes Cloud 100 for seven consecutive years, with multiple AI Breakthrough awards. The role is primarily office-based with extended periods of sitting or standing and computer-based work.

last updated 34 week of 2026