Senior Manager, ServiceNow Solution Architect

Salary: £95,000 - 130,000 per year

Requirements:

• Proven experience in the Enterprise Service Management industry, with ServiceNow architecture and solution ecosystem experience across applications such as ITSM, HRSD, iRM, ITOM, and CSM.
• Proven track record working on ServiceNow programmes for large enterprises, including digital transformation experience with tier-one clients across multiple industries.
• Experience with ServiceNow integrations, including REST/SOAP and the ServiceNow product suite such as Integration Hub and Workflow Data Fabric.
• Strong understanding of enterprise service management and how ServiceNow enables technology transformation.
• Advanced understanding of ServiceNow development practices and the full software development lifecycle.
• Strong presentation and communication skills, with the ability to explain complex technical solutions to technical and non-technical stakeholders.
• Critical thinking and problem-solving skills, with the ability to work independently without clear instruction.
• Experience delivering in a fast-paced, challenging, and varied environment.
• Commercial awareness and experience managing client, supplier, and partner relationships.
• Experience delivering using Agile methodologies.
• Certified ServiceNow System Administrator and Application Developer.
• Certified ServiceNow Implementation Specialist in two or more applications.
• Familiarity with CSDM 5.0.
• Ability to obtain or already hold security clearance.
• Desirable: ServiceNow CMA and/or CTAF certifications.
• Desirable: Familiarity with Discovery and Service Mapping approaches.
• Desirable: Familiarity with GenAI, Agentic AI, and NowAssist.
• Desirable: Prince2 and/or Agile certifications.
• Desirable: ITIL v3/v4 Foundation or higher.
• Desirable: Thought leadership across one or more sectors, including Life Sciences & Health Care, Consumer, Energy, Resource and Industrial, Technology, Media and Telecommunications, or Financial Services.
• Desirable: Familiarity with the project sales cycle, including programme structures, resourcing, and cost modelling.

Responsibilities:

• Partner with clients to define impactful ServiceNow solutions that drive valued outcomes.
• Lead solution delivery by providing architectural expertise to identify, design, and deliver ServiceNow solutions aligned to client objectives.
• Design end-to-end solutions across multiple ServiceNow modules, considering operationality, maintainability, and user experience.
• Build trusted client relationships across architectural stakeholder groups.
• Communicate complex technical concepts clearly to both technical and non-technical stakeholders.
• Engage clients early in the programme lifecycle to shape vision, goals, and objectives and inform solution design.
• Collaborate with business stakeholders to gather and analyse requirements and translate them into ServiceNow solutions.
• Lead solution design sessions and workshops with clear agendas and goals.
• Uphold architecture and governance standards to deliver robust, adaptable, and scalable solutions in line with ServiceNow best practice.
• Work with programme peers and stakeholders to assess implications of target architecture across operations, maintainability, user experience, and business change.
• Lead, motivate, and collaborate with team members across multiple workstreams and geographies.
• Develop high-quality design and facilitation materials, including high-level architecture, low-level architecture, and workshop presentations.
• Support timely, on-budget delivery of projects to client satisfaction.
• Support proposal development, conceptual design creation, and solution fit assessment for prospective clients.
• Present in sales phases and help credentialise our ServiceNow expertise.
• Lead teams creating demos and proof of concepts to support the sales cycle.
• Mentor and coach team members to help develop their skills and careers.
• Contribute to the growth of our ServiceNow architectural practice and capability.
• Support the development of innovative market offerings based on the ServiceNow platform.
• Contribute to our inclusive culture and collaborate with wider enterprise architecture communities.

Technologies:

• Agentic AI
• AI
• Architect
• Fabric
• Support
• ITIL
• ITSM
• REST
• SOAP
• Security
• ServiceNow
• Network

More:

We are Deloitte, a global consulting firm helping clients solve critical information and technology challenges across IT and digital, from strategy through implementation and managed services. Our UK Technology team includes more than 1,700 people, and our ServiceNow capability is a rapidly growing part of our business, supporting clients through design and implementation of innovative solutions. This is a Senior Manager-level opportunity within our Solution Architect role, based in one of our UK offices including Belfast, Bristol, Edinburgh, Glasgow, London, or Manchester, with hybrid working. We offer flexible working, meaningful career development, a collaborative culture, and a strong focus on inclusion, wellbeing, and personal growth as part of our commitment to making an impact that matters.

last updated 34 week of 2026