Information Technology Support Specialist

Salary: £45,000 - 75,000 per year

Requirements:

• 4–6 years of experience in IT Helpdesk or Technical Support roles
• Proven experience in IT support or technical operations within a corporate environment, preferably supporting executives
• Strong communication and interpersonal skills, with the ability to interact confidently at all levels of the organization
• Knowledge of IT infrastructure, end-user support, networking fundamentals, and basic cybersecurity practices
• Experience coordinating across multiple teams and locations is a strong plus
• Analytical mindset with the ability to assess support tickets and suggest improvements
• Professional demeanor with a high level of reliability and discretion
• Fluency in English
• At least 12 months of experience in standard end-user device hardware and COTS software in a customer-facing role

Responsibilities:

• Provide on-site IT support to end users, including executives
• Act as the point of contact and coordinator for IT support teams across European offices, ensuring consistent standards and practices
• Support the Customer Success Management team by handling operational tasks and reducing workload
• Collaborate with internal teams to analyse support tickets, identify trends, and support automation opportunities
• Assist in maintaining IT infrastructure, including basic networking and cybersecurity tasks
• Document processes, provide user guidance, and ensure a smooth IT experience for employees
• Provide on-site support at client locations in line with the defined scope of services
• Swap out faulty hardware end-user devices at defined locations with suitable like-for-like substitutes
• Provide desk-side technical support to end users and the client Service Desk
• Perform power cycling, toggling switches, pushing buttons, securing cabling, and observing device indicators
• Enter commands in devices as instructed by the client Service Desk
• Resolve obvious faults or anomalies and describe faults to client or OEM third-line support
• Re-image end-user devices where faults are diagnosed by the client Service Desk for sites with vendor on-site engineering
• Restore end-user data from the client network to replacement devices and reconnect printer hardware to the client network
• Ensure server backups complete successfully according to client-managed procedures and report errors to the client Service Desk
• Carry out daily backup tape changes and report errors to the client Service Desk
• Support time and materials work, including consumable items and ad hoc repairs on third-party equipment, following approval processes
• Perform biannual iOS and firmware upgrades to network LAN devices
• Work with the client network team to resolve network infrastructure issues in collaboration with client teams
• Provide full-time desk-side engineering support at prescribed client locations
• Take incidents and requests from the client Service Desk and log tickets retrospectively when needed
• Provide backfill cover for planned absence, training, and sick leave as required
• Support end-user hardware and software, including tablets and smartphones, in conjunction with the client Service Desk

Technologies:

• Firmware
• Hardware
• Support
• LAN
• Network
• iOS

More:

We are ITC Infotech, a leading global technology services and solutions provider led by business and technology consulting. We help clients succeed and stay future-ready by combining digital expertise, strong industry alliances, and deep domain knowledge across sectors including Banking and Financial Services, Healthcare, Manufacturing, Consumer Goods, Travel, and Hospitality. We are looking for an On-Site IT Support Specialist to support executive users, coordinate IT support across Europe, and help improve operations and automation. This is a hands-on role in a corporate environment with opportunities to collaborate across teams and contribute to a smooth employee IT experience.

last updated 33 week of 2026