ERP Change Lead

Salary: £? - ? per year

Requirements:

• Proven experience leading change management for large-scale system implementations, ideally within legal or professional services
• Strong understanding of PMS platforms such as Aderant and Elite 3E, and their impact on finance and legal operations
• Exceptional stakeholder management and communication skills across diverse cultures and geographies
• Familiarity with organisational change frameworks such as Prosci and Kotter, and project delivery methodologies
• Ability to influence senior stakeholders and drive alignment across complex matrix structures
• Experience working in multi-timezone, cross-functional teams
• Change management certification such as Prosci or APMG is desirable
• Experience supporting transformation programmes in law firms or regulated environments is desirable
• Understanding of regional nuances across EMEAPAC, including legal operations and finance practices is desirable

Responsibilities:

• Lead change management activities for a multi-year Practice Management System replacement programme across the EMEAPAC region
• Develop and execute a regionally tailored change management strategy aligned with programme milestones and business objectives
• Lead readiness assessments and stakeholder impact analyses across EMEA and APAC offices
• Build strong relationships with regional leaders, COOs, and legal service teams to foster buy-in and collaboration
• Act as a trusted advisor and escalation point for regional change leads and office champions
• Design and deliver targeted communications and training plans to support awareness, understanding, and capability building
• Coordinate with HR and L&D teams to ensure consistent messaging and delivery across jurisdictions
• Facilitate change forums, workshops, and feedback sessions to capture regional insights and validate design decisions
• Monitor change progress, risks, and adoption metrics, and report to the Programme Board and Business Design Authority
• Lead post-deployment engagement to resolve issues, gather feedback, and enhance user experience
• Support continuous improvement and embed change into business-as-usual operations

Technologies:

• Cloud
• Support
• Matrix
• SAP
• DevOps

More:

We are seeking an experienced and proactive Business Change Manager to lead change management activities for a multi-year Practice Management System replacement programme across the EMEAPAC region. We are working within an existing Change and Communications Team on a strategic initiative that transitions us from SAP ECC to a cloud-hosted Aderant platform, impacting legal, finance, and operational teams across multiple jurisdictions. This role is pivotal in ensuring successful adoption of new systems and processes, minimising disruption, and embedding sustainable change across our firm. We will work closely with regional COOs, finance teams, legal service teams, and global process owners to drive engagement, readiness, and transformation outcomes. The role is hybrid, with 3 days per week in our London office.

last updated 32 week of 2026