1st Line Support

Salary: £30,000 - 32,000 per year

Requirements:

• Experience supporting Microsoft Windows and Microsoft 365
• Experience working within a ticketing or IT service management system
• Strong communication skills, with the ability to communicate confidently over the phone and by email
• Ability to manage multiple priorities while remaining organised and calm
• A willingness to learn, work well with others, and build a long-term career in technical support
• Experience with networking, virtualisation, or backup technologies would be useful, but is not essential

Responsibilities:

• Support Microsoft Windows and Microsoft 365
• Work within a ticketing or IT service management system
• Troubleshoot first-line technical issues
• Communicate confidently with customers over the phone and by email
• Manage multiple priorities while remaining organised and calm
• Take ownership of support requests from start to finish
• Keep customers updated throughout the resolution process
• Escalate more complex problems when needed
• Contribute to improving internal documentation, knowledge sharing, and service desk processes

Technologies:

• Cloud
• Support
• Microsoft 365
• Windows
• Office 365
• Ruby

More:

We are a growing managed cloud services provider supporting SMEs across a wide range of Microsoft technologies. We have built a reputation for delivering responsive, personable support and continue to invest in our people as we grow. This is a fully onsite 1st Line Support Technician role based in Redhill, offering a salary of £30,000 to £32,000. We provide a performance-related bonus of up to 5%, 22 days holiday increasing to 25 days with service, a company laptop, ongoing internal and external training, free pub lunch every Friday, regular team socials, and genuine opportunities to progress your career within the business.

last updated 31 week of 2026