Data & IT Support Officer

Salary: £25,331 - 30,960 per year

Requirements:

• Experience working with databases, spreadsheets and data management systems.
• Strong Microsoft Excel skills.
• Experience producing reports and analysing data.
• Good troubleshooting and problem-solving abilities.
• Excellent organisational and administrative skills.
• Ability to communicate technical information to non-technical users.
• Understanding of data protection and confidentiality requirements.
• Customer-focused approach.
• Experience of CRM systems (Beacon) is desirable.
• Experience of Power BI or dashboard reporting tools is desirable.
• Experience of Microsoft 365 administration is desirable.
• Experience working within healthcare, charity or hospice environments is desirable.
• Knowledge of cyber security principles is desirable.
• Knowledge of TPP SystmOne is desirable.

Responsibilities:

• Maintain accurate records across our organisational databases and systems.
• Perform regular data cleansing, validation and quality assurance checks.
• Produce routine reports, dashboards and performance information.
• Support departments with data extraction and analysis requests.
• Develop and maintain data collection processes and procedures.
• Ensure compliance with GDPR and our data governance requirements.
• Identify trends, anomalies and opportunities for service improvement through data analysis.
• Support audits and regulatory reporting requirements.
• Assist with the development and maintenance of KPI reporting.
• Create and update system documentation and user guides.
• Provide first-line support for hardware, software and user issues.
• Set up new users, devices, accounts and permissions.
• Troubleshoot common IT problems and escalate complex issues where required.
• Assist with the management of printers, telephones, mobile devices and peripherals.
• Support Microsoft 365 applications and user administration.
• Maintain IT asset registers and equipment inventories.
• Assist with software updates and system testing.
• Support meeting room technology and video conferencing systems.
• Liaise with external IT support providers and vendors.
• Promote cyber security awareness and good IT practices.

Technologies:

• CRM
• Excel
• Hardware
• Support
• Microsoft 365
• Mobile
• Power BI
• Security
• Office 365

More:

We are Rotherham Hospice, offering a permanent Data & IT Support Officer position based in Rotherham Hospice. The role is full-time at 37.5 hours per week, Monday to Friday, 9 am to 5 pm, with a salary of £25,331 to £30,960 per annum. This role supports our effective use of data, systems and technology, with approximately 60% of time focused on data management and 40% on IT support and system administration.

last updated 31 week of 2026