Service Designer

Salary: £117,000 - 143,000 per year

Requirements:

• Extensive experience working within central government
• Hands-on experience with GDS
• Strong knowledge of user-centred design principles
• Ability to map and analyze complex service ecosystems
• Experience collaborating with multidisciplinary teams
• Proficiency in designing collaboratively and openly
• Skills in facilitating workshops and co-creation sessions
• Advocate for user-centred and inclusive design practices
• Experience mentoring less senior designers
• Ability to develop service strategies and roadmaps for transformation
• Strong communication skills to convey design concepts visually

Responsibilities:

• Lead the service design of end-to-end services that meet user needs and deliver policy intent
• Ensure accessibility and usability across digital touchpoints and service journeys
• Map and analyze complex service ecosystems, identifying pain points and opportunities
• Collaborate with teams including policy, operations, product, delivery, system design, and user-centred design
• Design collaboratively and engage with the team and wider stakeholders
• Map existing systems and processes using verified information to provide evidence
• Develop service blueprints, journey maps, and other visual artefacts
• Facilitate workshops and co-creation sessions with stakeholders and users
• Align service design with organizational goals, technical constraints, and delivery capabilities
• Track pain points outside of current delivery for future consideration
• Mentor and guide less senior service designers and contribute to the wider design community
• Ensure services are designed for scalability, sustainability, and continuous improvement

Technologies:

• LESS
• Support
• Security
• UX UI Design

More:

We are a global leading IT consultancy, currently seeking multiple Service Designers to work with a central government client. This role is remote and offers a competitive daily rate of £450-£550 outside IR35 for an initial duration of 3 months. We pride ourselves on creating an inclusive workplace and are committed to the development and mentorship of our team members, enabling them to thrive in their roles. Join us in delivering exceptional user-centred services that meet the needs of the public while also aligning with organizational goals.

last updated 33 week of 2026