D365 CRM Functional Consultant

Salary: £35,000 - 56,000 per year

Requirements:

• We are seeking a skilled and client-focused Dynamics 365 CE Functional Consultant with a strong background in business analysis and CRM processes. You should possess hands-on experience configuring and implementing Dynamics 365 Customer Engagement solutions in areas such as Sales, Customer Service, Marketing, or Field Service.

Responsibilities:

• Solution Design & Configuration: Design and configure Dynamics 365 CE modules to meet client requirements, optimising workflows, data management, and reporting.
• Client Engagement: Collaborate with stakeholders to gather requirements, analyse business processes, and translate them into functional solutions.
• Technical Leadership: Provide guidance and mentoring to junior consultants and developers on best practices.
• Customisation & Integration: Customise Dynamics 365 CE to align with client-specific processes and work with technical teams to integrate with other business applications.
• Client Advisory & Best Practices: Act as the primary functional advisor for clients, sharing expertise on Dynamics 365 CE best practices and industry standards.
• Governance & Security: Implement data governance, security roles, and compliance policies.
• Training & Enablement: Conduct workshops, training sessions, and knowledge transfers for client teams or internal staff.
• Continuous Improvement: Stay updated with Microsoft’s roadmap, new features, and industry trends to provide strategic advice to clients.
• Documentation & Reporting: Document functional specifications, configuration settings, and system changes while preparing regular project status reports to communicate progress.
• Collaboration with Cross-functional Teams: Work closely with technical teams and project managers to ensure successful solution delivery, participating in project planning and progress meetings.

Technologies:

• CRM
• Marketing
• Security
• Office 365
• ERP

More:

At Avanade, we harness the power of Dynamics 365 and Power Platform to shape the future of businesses. Our unmatched Microsoft knowledge, coupled with a creative approach to innovation and strong industry insight, creates abundant opportunities for our clients and team members. When you join us as a Customer Engagement professional, youll play a vital role in designing, developing, and implementing innovative business applications that enhance customer experiences and streamline operations. This position offers a chance to work for Microsoft’s #1 partner, focusing on professional development, cutting-edge technology, and leadership in solution delivery. Together, we do what matters.

last updated 40 week of 2026