3rd Line Support Engineer

Salary: £48,000 - 52,000 per year

Requirements:

• Expert knowledge of Windows Server, Active Directory, DNS, DHCP, GPOs, and WDS, with advanced troubleshooting and configuration skills.
• Strong hands-on experience with server virtualisation technologies, including Hyper-V and VMware.
• Strong cloud experience, particularly with Microsoft Azure, including Azure AD, Virtual Machines, and Storage.
• In-depth experience with backup solutions such as Veeam, Cove, and Acronis, as well as disaster recovery planning.
• Strong networking knowledge, including VLANs, subnetting, TCP/IP, LAGs, and VPNs.
• Experience configuring and managing firewalls such as Fortinet, Juniper, Watchguard, and Palo Alto.
• Proficiency with storage solutions including Dell PowerVault and Synology, including LUNs, RAID, and storage pools.
• Experience with endpoint protection platforms such as Microsoft Defender and Sophos.
• Proven ability to manage and deliver complex IT projects, including server migrations, cloud deployments, and network upgrades.

Responsibilities:

• Provide expert-level support for complex issues across server environments, virtualisation, networking, cloud services, and security as the primary escalation point for the engineering team.
• Lead end-to-end infrastructure projects, including server migrations, virtualisation deployments, cloud solutions, and network upgrades, ensuring successful and timely delivery.
• Work closely with clients to understand their needs, provide tailored IT solutions, manage expectations, and guide them through technical implementations.
• Mentor junior engineers by offering guidance on technical issues and career development, and ensure team members adhere to best practices and quality standards.
• Lead the design and implementation of security solutions, including firewalls, endpoint protection, and cloud security measures, ensuring compliance with industry standards and best practices.
• Ensure thorough documentation of system configurations, solutions, and troubleshooting steps.
• Provide clients with performance reports and recommendations for improvement.

Technologies:

• Active Directory
• Azure
• Cloud
• Hyper-V
• Support
• Network
• Security
• TCP/IP
• VMware
• Veeam
• Windows
• Architect

More:

We are a well-established IT services provider based in London, and due to continued growth and expansion we are looking to recruit a 3rd Line Support Engineer. This is a full-time role with hours between Monday and Friday, 9am and 6pm, offering a salary of £48k to £52k plus excellent benefits. You will be joining us to help manage complex client infrastructures and deliver strategic IT solutions.

last updated 32 week of 2026