2nd Line Support Engineer

Salary: £35,000 - 35,000 per year

Requirements:

• We require experience working in a 2nd Line IT Support role.
• We require strong knowledge of Microsoft 365, Windows Server, and Active Directory.
• We require a good understanding of networking fundamentals, including DNS, DHCP, VPNs, and firewalls.
• We require experience troubleshooting cloud and infrastructure environments.
• We require strong communication and customer-facing skills.
• We require a passion for modern technologies, cloud systems, and AI-driven environments.
• MSP experience is highly desirable, but not essential.

Responsibilities:

• We support users across cloud and infrastructure environments.
• We work closely with senior engineers on technical escalations.
• We contribute to system improvements and platform enhancements.
• We get involved in technical projects across cloud, infrastructure, networking, automation, and AI-powered tools.
• We help troubleshoot and resolve issues in modern enterprise systems.
• We continuously expand our skillset within a fast-moving technical environment.

Technologies:

• AI
• Active Directory
• Cloud
• Support
• Microsoft 365
• Windows
• Office 365

More:

We are an innovative and rapidly expanding technology company based in Poole, near Bournemouth, operating in a modern, cloud and AI-driven environment. We invest heavily in modern infrastructure, cloud platforms, and our people, offering genuine opportunities to grow technically and progress toward Infrastructure, Cloud, or AI-focused engineering roles. Our team is supportive and collaborative, and we provide hands-on exposure to cloud technologies, AI tools, automation platforms, networking, and enterprise systems, alongside paid certifications, ongoing technical development, a modern office environment, and 25 days holiday plus bank holidays.

last updated 30 week of 2026