1st Line Support Engineer

Salary: £? - ? per year

Requirements:

• Solid previous experience in IT Support within a Microsoft environment
• Experience in 1st Line / Service Desk / Customer Support in a Windows / Microsoft environment
• Experience supporting face-to-face IT support
• Experience with SharePoint
• Experience with Windows 10
• Experience with Office 365
• Experience with Active Directory
• Experience with Azure
• Experience with Intune
• Experience supporting breakfix issues with laptops, iPads, and iPhones
• Excellent customer service skills
• Strong communication skills

Responsibilities:

• Provide additional BAU support for our internal staff
• Manage and escalate support tickets, mainly focused on hardware issues
• Handle software and breakfix issues
• Work with external clients and maintain clear communication
• Triaging tickets and escalating them to the relevant teams where necessary

Technologies:

• Active Directory
• Azure
• Hardware
• Support
• Office 365
• SharePoint
• Windows
• Cloud

More:

We are offering a 12-month contract for a 1st Line Support Engineer based in Crawley, with a view to extend. This is a 5-day-per-week onsite role supporting our internal staff and external clients in a Microsoft environment. The position focuses on customer service, ticket management, and hands-on support across hardware, software, and breakfix issues. We are working with VIQU IT Recruitment on this opportunity, and there is also a referral reward of up to £1,000 for successful recommendations.

last updated 31 week of 2026