Founder's Associate (GTM/Sales)

About the Role

We're a fast-growing, AI-native B2B SaaS startup building intelligent customer support tooling for technical teams — think automated complex ticket resolution, AI copilot for agents, and deep integrations with tools like Zendesk, Jira, and Slack. Our small but high-conviction team (under 15 people) is looking for a Founder's Associate (GTM/Sales) to sit at the very front of our go-to-market motion.

You'll work directly alongside the CEO, helping shape and execute our GTM strategy from the ground up. This is a high-ownership, high-impact role — not a support role. If you love the thrill of early outbound, sharp discovery conversations, and building AI-native sales processes, this is for you.

On-site in Munich, Germany is required. Visa sponsorship is not available.

What You'll Do

• Own frontline outreach — craft smart outbound campaigns and reach out to the right prospects via email, LinkedIn, and phone to book discovery calls.

• Generate and qualify lead lists; identify and prioritise high-potential accounts.

• Lead and participate in discovery calls, establish shared communication channels, and guide qualified leads into the trial experience.

• Experiment with new growth and outbound channels, taking full ownership of what you test.

• Track every step of the pipeline meticulously and continuously improve conversion rates.

• Leverage AI tools to the maximum extent across all responsibilities — and help build genuinely AI-native internal workflows alongside the team.

• Partner closely with the CEO to iterate on GTM strategy based on real market signals.

What We're Looking For

Must-haves (dealbreakers if missing):

• Native-level fluency in German — non-negotiable for this role.

• Hands-on experience with CRM tools and outbound sales workflows, including accurate pipeline tracking and reporting.

• Proven experience crafting and executing outbound campaigns (email, LinkedIn, cold calls) and leading discovery calls.

• Experience with GTM strategy development and execution in a startup environment.

• Located in Munich or genuinely willing to relocate; fully on-site role.

• Strong ownership mindset — you take responsibility for your work and its outcomes.

• Comfort using AI and LLMs in day-to-day workflows; you don't just dabble, you actively explore what's possible.

• Thrives in small, high-accountability teams where everyone wears multiple hats.

Nice to have:

• Experience at a B2B SaaS, AI, or customer support software company (e.g. Intercom, Freshworks, Zendesk, Gorgias, or similar).

• Track record of impressive results — from past roles or even side projects — that you're excited to talk about.

• A habit of continuously pushing to improve your work and its impact.

Location & Work Arrangement

• Location: Munich, Germany (on-site)

• Remote: Not available for this role

• Visa sponsorship: Not available

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