Technology Operations Engineer

Salary: £60,000 - 110,000 per year

Requirements:

• Experience troubleshooting and debugging technical systems
• Experience working with customers and delivering exceptional service
• Experience providing first- or second-tier technical support in an enterprise environment
• Experience working for an entertainment agency, studio, or organization
• Understanding of computer components, including hardware and software
• Experience in technical support, including strong analytical skills, attention to detail, and communication abilities

Responsibilities:

• Provide first- and second-tier technical support
• Contribute to enterprise cross-functional projects
• Support network, technology, software, and devices across our global productions
• Support our production personnel and business teams across development, engineering, programming, and marketing
• Perform systems administration, troubleshooting, issue prioritization, root cause analysis, and escalation across software and hardware environments
• Drive the execution and improvement of key service delivery processes throughout the content production lifecycle and our global Studios organization
• Support hardware devices and manage software applications
• Deliver a positive customer service experience
• Partner daily with cross-functional stakeholders, including software developers, executives, vendors, and other support teams

Technologies:

• ARM
• Hardware
• Support
• Marketing
• Network
• Security

More:

We are Amazon MGM Studios Technology, the movies and television development and production arm of Amazon, supporting Prime Video customers around the world. Prime Video is available in more than 240 countries and territories and offers a broad selection of original series, exclusive TV shows, live sport, and films. Our TechOps teams work in a collaborative environment supporting our production personnel and business teams, including content development, software engineering, programming, and marketing. We value innovation, creativity, inclusion, and delivering exceptional results for our customers.

last updated 34 week of 2026