Technical Support Specialist

Salary: £40,000 - 45,000 per year

Requirements:

• Experience supporting hardware, IoT devices, consumer electronics or IT equipment
• Strong technical aptitude and troubleshooting ability
• Clear and patient customer communication
• Experience with ticketing or helpdesk platforms
• A proactive and curious approach with strong ownership
• Willingness to work predominantly onsite in Birmingham

Responsibilities:

• Troubleshoot technical and connectivity issues
• Guide customers through setup and software updates
• Diagnose hardware, software and network faults
• Investigate returned products and resolve repairable issues
• Manage support tickets and escalate complex faults to engineering
• Support warranty claims, returns and replacement parts

Technologies:

• Firmware
• Hardware
• IoT
• Support
• Network

More:

We are partnering with an innovative UK technology business to hire a Technical Support Specialist in Birmingham on an onsite basis. This role supports an international customer base using a premium connected hardware product, offering the opportunity to work across hardware, connectivity, software and firmware issues. The salary is £40,000 to £45,000.

last updated 32 week of 2026