Technical Product Specialist

Salary: £53,000 - 93,000 per year

Requirements:

• Demonstrable experience in software development, technical configuration or application development, with a passion for delivering high-quality software solutions.
• Strong analytical and problem-solving skills, with the ability to investigate complex technical issues and identify effective, pragmatic solutions.
• Ability to interpret business and functional requirements and translate them into robust technical designs and deliverable solutions.
• Experience of developing using web technologies, including HTML, JavaScript and related frameworks.
• Experience of SQL, database design principles, data analysis and data migration techniques.
• Ability to produce clear and concise technical documentation and specifications.
• Understanding of web technologies, Internet/Intranet architecture and system integration concepts.
• Experience of working within an Agile Scrum environment, participating in backlog refinement, Sprint Planning, estimation and iterative delivery.
• Ability to estimate technical effort accurately and manage competing priorities within Sprint commitments.
• Strong communication and collaboration skills, with the ability to work effectively within a cross-functional Product Team and engage with technical and non-technical stakeholders.
• Commitment to software quality through testing, peer review and continuous improvement.
• Ability to work independently while contributing positively to a collaborative team environment.
• Experience of developing or supporting InterSystems technologies, including TrakCare or HealthShare.
• Experience working within the healthcare sector or with Electronic Health Record (EHR) solutions.
• Knowledge of healthcare interoperability standards, including HL7, FHIR and Health Information Exchange (HIE) principles.
• Experience of REST APIs, web services and systems integration.
• Experience with source control, DevOps practices and CI/CD pipelines.
• Familiarity with AI technologies, including Generative AI, Large Language Models (LLMs), and their practical application within software development and healthcare technology.
• Experience integrating AI-powered services or APIs into software solutions.
• Knowledge of AI governance, security, privacy, and responsible use, particularly within regulated environments such as healthcare.
• University degree or equivalent work experience.
• Proficiency in English and one other language.

Responsibilities:

• Design, develop, test and maintain functionality within the UKI Edition of the Core Product to meet regional business, clinical and regulatory requirements.
• Develop and maintain technical components including integrations, reports, data migration utilities, JavaScript enhancements and other product features.
• Analyse customer enhancement requests, reported defects and implementation feedback to determine the most appropriate technical solution.
• Produce technical specifications to support the delivery of new functionality and product enhancements.
• Ensure all developments comply with product architecture, coding standards and quality expectations.
• Maintain compatibility between the UKI Edition and Core Product releases, assessing the impact of Core Product changes on local functionality.
• Produce and maintain technical documentation to support ongoing development, support and knowledge sharing.
• Work collaboratively with the Product Owner, Product Manager and Scrum Team to refine, estimate and deliver Product Backlog Items.
• Participate fully in Scrum ceremonies including Backlog Refinement, Sprint Planning, Daily Scrums, Sprint Reviews and Sprint Retrospectives.
• Provide technical expertise during backlog refinement, identifying dependencies, technical risks and implementation approaches.
• Estimate development effort and contribute to Sprint planning to support predictable delivery.
• Deliver Sprint commitments in line with agreed priorities and the teams Definition of Done.
• Collaborate closely with Application Specialists to translate business, clinical and customer requirements into robust technical solutions.
• Contribute to release planning by ensuring completed developments are ready for inclusion in product releases.
• Undertake unit testing and support integration, regression and user acceptance testing activities to ensure product quality.
• Investigate, diagnose and resolve software defects identified through customer support, testing, implementation activities or internal quality assurance.
• Support the investigation and resolution of complex third-line issues relating to Edition functionality.
• Assess reported issues to determine whether they represent software defects, configuration issues or enhancement opportunities.
• Validate completed developments prior to release and support post-release issue resolution where required.
• Identify opportunities to improve product performance, maintainability, usability and technical quality.
• Contribute to continuous improvement initiatives within the Scrum Team, including development practices, tooling, automation and quality processes.
• Work collaboratively with Product Management, Application Specialists, Support, Implementation and other business teams to ensure the successful delivery of product enhancements.
• Provide technical input into the assessment of customer requirements and implementation feedback to inform future product development.
• Liaise with Core Product teams to understand new functionality, technical changes and product direction, assessing impacts on the UKI Edition.
• Share technical knowledge and best practice across the Product Team to promote continuous learning and consistency.
• Support colleagues by providing technical guidance and contributing to problem-solving activities across the wider business.
• Build effective working relationships with internal stakeholders to ensure customer needs are understood and translated into high-quality product solutions.
• Contribute to the evolution of the UKI Edition by supporting strategic product initiatives and helping ensure the product continues to meet the needs of customers within the region.

Technologies:

• AI
• CI/CD
• DevOps
• HL7
• Support
• JavaScript
• Product Manager
• Product Owner
• REST
• SQL
• Security
• Web
• LESS

More:

We are InterSystems, a creative data technology provider delivering a unified foundation for next-generation applications for healthcare, finance, manufacturing, and supply chain customers in more than 80 countries. Our data platforms solve interoperability, speed, and scalability problems for large organizations around the globe, helping people perceive data in imaginative ways. Established in 1978, we are committed to excellence through 24/7 support for customers and partners worldwide. We are privately held and headquartered in Boston, Massachusetts, with 38 offices in 28 countries. The role is based in Windsor, UK and is office-based, with occasional travel to customer sites, healthcare organisations or partner locations as required. We also note that our recruitment process may use AI tools for internal administrative tasks, while hiring decisions are made by our employees.

last updated 35 week of 2026