Technical Onboarding Engineer

Salary: £35,000 - 40,000 per year

Requirements:

• Hands-on experience creating and configuring virtual server environments using platforms such as VMware, Hyper-V, Azure, AWS, or similar enterprise infrastructure technologies.
• Working knowledge of Windows Server administration, including installation, patching, user access management, permissions, and core service configuration.
• Solid understanding of networking fundamentals, including IP addressing, subnets, DNS, routing, gateways, ports, VPN connectivity, and certificate usage in practical environments.
• Familiarity with Windows device imaging and build processes, with exposure to tools such as MDT, SCCM, Autopilot, or Intune, including driver management and application packaging.
• Understanding of security best practices and system hardening principles, including least privilege access, multi-factor authentication (MFA), and audit or compliance controls.
• Experience using IT service management (ITSM) platforms for incident and request management, change control, and maintaining technical documentation or runbooks.
• Basic knowledge of PowerShell scripting or automation, with an interest in improving efficiency through scripting or tooling.
• Strong documentation skills with a high level of attention to detail.
• Excellent communication and interpersonal skills, with the ability to work confidently with customers, third parties, and internal technical teams.
• Highly organised and process-driven, able to manage multiple onboarding activities simultaneously while maintaining quality, accountability, and a strong customer focus.

Responsibilities:

• Support the end-to-end technical onboarding of customers into our Windows imaging and build services, ensuring a smooth and structured setup process.
• Work with customers to gather, document, and validate technical requirements needed to successfully onboard their environments.
• Co-ordinate secure connectivity between customer environments and our services, including arranging VPN access and server connectivity with customers and relevant third parties.
• Provision and configure customer onboarding environments, including the creation and setup of virtual servers required for service delivery.
• Carry out basic networking and connectivity tasks to enable secure communication between customer servers, VPN connections, and our infrastructure.
• Produce and maintain clear technical onboarding documentation, including environment configuration details and setup procedures.
• Collaborate with internal teams to ensure onboarding activities are completed efficiently and aligned with operational standards.
• Support the transition of newly onboarded customers into Business-as-Usual (BAU) delivery teams once onboarding is complete.
• Troubleshoot and resolve technical issues encountered during onboarding, coordinating with relevant stakeholders where required.
• Escalate complex technical, architecture, or security decisions to senior engineers while ensuring progress continues within onboarding activities.

Technologies:

• AWS
• Azure
• Hardware
• Hyper-V
• Support
• ITSM
• PowerShell
• Security
• VPN
• VMware
• Windows
• Cloud
• DevOps

More:

We are an IT recycler and supplier of IT services, having overseen more than 3 million devices through the IT lifecycle. We also offer a wide range of services, including IT spares and logistics across the UK, datacentre and office relocations, configuration and build, bonded stock, engineers and project managers, along with our Greensafe Global hardware specialist IT brokerage service. This is a full-time permanent role based in Kidderminster, working Monday to Friday for 37.5 hours per week. We offer a salary of £35,000 to £40,000 per annum, along with staff discount online store access, company events, a refer-a-friend scheme worth £150+, and an on-site fully equipped gymnasium.

last updated 32 week of 2026