Technical Administrator

Salary: £28,000 - 29,000 per year

Requirements:

• We require excellent time management and organisational skills.
• We require good written and verbal communication skills.
• We require experience handling phone calls.
• We require knowledge of Microsoft Office, including Word and Excel, with good typing skills.
• We require a friendly, personable attitude and the ability to work as part of a team or individually.
• We require GCSE grades C or equivalent or above in Maths, English, and ICT.
• We require a minimum of 2 years experience in an administrative role.
• We require a full driving licence.
• Desirably, you will be able to solve problems.
• Desirably, you will have technical knowledge of computer systems.
• Desirably, you will have experience coordinating repairs or replacements.
• Desirably, you will have experience communicating with third-party manufacturers.

Responsibilities:

• We coordinate customer support, repairs, insurance and warranty processes, equipment logistics, and inventory management.
• We maintain accurate records within CRM and HelpDesk systems.
• We act as a central point of contact between customers, technicians, manufacturers, insurers, funding bodies, and internal teams.
• We answer and respond to calls, emails, and chat queries regarding insurance, warranty, annual service charge, orders, and repairs or replacements.
• We schedule callbacks for technicians and advise customers on connecting to remote support.
• We update CRM and HelpDesk tickets with clear notes and documentation.
• We maintain and update the knowledge base with clear internal and external process documentation.
• We check warranty, insurance, and ASC coverage, create repair or replacement quotes, and update CRM with relevant details.
• We manage funding body communications, handle approvals, and coordinate repairs or replacements with technicians.
• We guide students on making insurance claims, arrange equipment collection, send quotes, and update claim progress.
• We handle communication with insurers, create quotes and sales orders for repairs or replacements, and ensure authorisations are invoiced.
• We coordinate repairs and replacements with IT technicians to meet SLA requirements.
• We maintain accurate ticket management within HelpDesk.
• We manage communications for repair collections and deliveries across multiple platforms.
• We book equipment with manufacturers, monitor repair status, and arrange collections and deliveries.
• We update HelpDesk tickets with documentation and status updates from manufacturers.
• We create labels and update CRM for DPD collections and deliveries, and manage missing items or delays.
• We identify, photograph, and label equipment, update CRM for received items, and ensure correct handling and storage.
• We work alongside procurement and technicians to ensure parts are available for repair.
• We manage loan equipment for end users and maintain inventory records.
• We coordinate repairs, parts orders, and equipment collections.

Technologies:

• CRM
• Excel
• ICT
• Support

More:

We are seeking a Technical Administrator to join our team in an in-person role. This position offers a salary of £28,000 to £29,000 per year, 28 days of annual leave, a birthday day off, private health care, a company pension scheme, employee recognition awards, casual Fridays, company events, career progression, overtime availability, free parking, and on-site parking. We are a Living Wage Employer and provide a supportive environment where you will work closely with customers, technicians, manufacturers, insurers, funding bodies, and internal teams to keep technical support and repair services running smoothly.

last updated 32 week of 2026