Systems Lead

Salary: £58,000 - 98,000 per year

Requirements:

• Strong financial acumen with the ability to interpret and manage commercial data and processes.
• Advanced Microsoft Excel skills, including the ability to analyse, manipulate and present complex datasets.
• Excellent communication and stakeholder management skills, with the ability to build effective relationships across technical and non-technical teams.
• Proven ability to collaborate effectively with cross-functional teams, including IT, Business Intelligence, Sales Operations and wider business stakeholders.
• Recognised subject matter expertise, with the ability to provide technical guidance, support and knowledge sharing across central and local ITCG teams.
• Demonstrable experience working with complex data structures, system architecture or enterprise business systems.
• Experience within a retail, distribution or FMCG environment would be advantageous.
• Knowledge of Oracle R11/R12, Demantra or similar enterprise planning and forecasting systems would be advantageous.
• Experience supporting large-scale business system implementations, upgrades or transformation projects would be advantageous.
• Familiarity with business intelligence and reporting platforms, such as OBIEE or similar analytics tools, would be advantageous.
• Experience working with third-party system providers and managing Service Request (SR) and Change Request (CR) processes would be advantageous.
• An understanding of sales planning, budgeting, forecasting or investment management processes would be advantageous.

Responsibilities:

• Take business ownership of our Demantra platform, acting as the subject matter expert and primary point of contact for technical support across Imaging Technology Consumer Group.
• Ensure Demantra and its associated processes remain operational, fit for purpose and fully prepared to support critical Budget and Investment planning activities.
• Provide expert consultancy, technical support and training to stakeholders, driving adoption and maximising the value of the Demantra platform across the business.
• Manage system enhancements and continuous improvement initiatives, coordinating Service Requests and Change Requests to ensure effective delivery of updates and new functionality.
• Work closely with Business Intelligence, IT and third-party service providers to resolve system issues, manage support requests and ensure seamless integration with connected systems, including OBIEE and R12.
• Lead and support key business transformation projects, including initiatives such as the Demantra re-launch and R12 transition, ensuring successful implementation and business readiness.
• Manage and optimise operational workflows, identifying opportunities to improve processes, increase efficiency and enhance the overall effectiveness of business operations.
• Partner with stakeholders across Sales, Finance and Operations to ensure business requirements are accurately translated into system capabilities and deliver practical solutions to support commercial objectives.
• Oversee accruals, payment plans and claims approval processes for key European partner channels, including Amazon, MSH and PE Sales, ensuring accuracy and effective governance.
• Define, document and deliver short- and long-term operational objectives, implementing appropriate processes, tools and best practices to support business performance.
• Support the Sales Operations Senior Manager in planning, coordinating and improving operational activities, contributing to the delivery of departmental objectives and continuous improvement initiatives.
• Build strong relationships across the business, championing the effective use of Demantra and fostering collaboration to deliver efficient, scalable and future-ready business processes.

Technologies:

• Business Intelligence
• Excel
• Support
• Oracle

More:

At Canon, we have been inspiring people to capture and share their world for over 85 years. As a global leader in imaging and innovation, we are driven by bold ideas, collaboration, and a commitment to making a positive impact. With a strong presence across EMEA for over 60 years, our regional HQs in London and Amstelveen support operations in 120+ markets. We are proud of our diverse, inclusive culture and our philosophy of Kyosei – living and working together for the common good. We offer hybrid working, flexible hours, professional development, a wide range of perks, at least 25 days of personal holiday per year with the option to purchase up to 5 more, a competitive salary, wide-ranging benefits, a generous pension scheme, up to 38% discount on Canon products, and great transport links including the Elizabeth Line, Stockley Park low-cost Shuttle Bus and free on-site parking. We are committed to sustainability, inclusion and personal growth, and we invest in professional development so our people can learn and progress.

last updated 36 week of 2026