ServiceNow Presales Architect

Salary: £45,000 - 85,000 per year

Requirements:

• Strong knowledge of ServiceNow architecture, IT Operations Management (ITOM), and IT Service Management (ITSM).
• Experience in Service Introduction, Delivery Management, and Service Management.
• Proficiency in service design approaches, infrastructure, and delivery models.
• Familiarity with global delivery models (onshore, near-shore, offshore) and managing service quality, risks, and knowledge.
• Excellent presales skills with the ability to facilitate workshops, presentations, and design thinking sessions.
• Proven ability to build strong relationships and effectively communicate at all levels within customer organizations.
• Strong commercial acumen and value-based selling approach leveraging our assets and solutions.
• Highly motivated with the ability to work independently in a dynamic and challenging environment.

Responsibilities:

• Collaborate with key stakeholders, sales teams, and ServiceNow specialists to define and lead our GTM strategy targeting the ITOM, ITSM, and Service Operations market segments.
• Develop and articulate our service portfolios, including advisory services, service packages, innovations, and value propositions aligned with customer needs.
• Partner closely with sales functions and ServiceNow experts to manage and coordinate all presales activities.
• Oversee the preparation and delivery of presales support, including RFP responses, proposal creation, service design, estimates, client engagement, and presentations.
• Design and deliver a portfolio of advisory services aimed at optimizing IT operations, validating roadmaps, and supporting implementation strategies.
• Drive new revenue streams through advisory services offerings in alignment with customer success frameworks.
• Support marketing and sales teams by providing digital content, thought leadership, campaign support, and customer advocacy development.
• Contribute to competitor analysis and develop winning strategies for sales engagements.
• Engage with clients to understand requirements, present solution approaches, and deliver client presentations throughout the sales lifecycle.
• Collaborate with delivery teams to ensure smooth service implementation and transition.
• Build and maintain strong relationships with colleagues, delivery centers, and the broader ServiceNow community.

Technologies:

• Support
• ITSM
• Marketing
• ServiceNow
• Architect

More:

As part of our growth strategy, we are seeking an experienced ServiceNow Presales Consultant to accelerate the development and expansion of our ServiceNow portfolio, with a specific focus on IT Operations Management (ITOM), IT Service Management (ITSM), and Service Operations. This key role will lead and coordinate strategic business development functions across go-to-market strategy, presales support and service design, and advisory services development. We will work with key stakeholders, sales teams, ServiceNow specialists, delivery teams, and the broader ServiceNow community in a dynamic and challenging environment.

last updated 35 week of 2026