IT Support Technician

Salary: £30,000 - 35,000 per year

Requirements:

• Previous experience in an IT support position is essential.
• Hands-on experience supporting Windows PCs and Microsoft 365.
• Experience managing users, mailboxes, groups and permissions.
• A practical understanding of networking fundamentals.
• Strong troubleshooting and problem-solving skills.
• Experience using ticketing or remote-support systems.
• The confidence to communicate directly with customers.
• Clear written communication and accurate documentation skills.
• An organised approach to competing priorities and interruptions.
• Experience within an MSP or another busy multi-customer support environment is a strong advantage.

Responsibilities:

• Provide responsive first and second-line IT support.
• Own service desk tickets and drive issues through to resolution.
• Troubleshoot Microsoft 365, Windows, email, networking, hardware, printers, mobile devices and business applications.
• Create and manage users, mailboxes, groups, permissions, security settings and access controls.
• Install and support desktops, laptops, servers, networking equipment and cloud services.
• Complete proactive monitoring, maintenance, patching and basic system administration.
• Support endpoint security, backup systems and cyber-security processes.
• Maintain accurate ticket notes, technical documentation and customer system records.
• Escalate complex issues appropriately while retaining ownership.
• Assist with customer projects, device rollouts, installations and site visits.
• Build trusted relationships by providing clear, reliable and personable support.
• Share knowledge and contribute to improvements across the service desk.

Technologies:

• Cloud
• Hardware
• Support
• Microsoft 365
• Mobile
• Security
• Windows
• Office 365

More:

We are a growing managed service provider supporting small and medium-sized businesses from our Barnsley location. This is a full-time role offering a salary of £30,000–£35,000 per annum and a 37.5-hour working week. We provide the opportunity to work within a small, knowledgeable team, gain broader technical exposure, develop your career, and receive ongoing technical development, internal knowledge sharing, vendor training where appropriate, and access to varied customer environments.

last updated 32 week of 2026