IT Support Technician

Salary: £27,000 - 32,000 per year

Requirements:

• Previous experience in an IT support, service desk, or similar technical support environment.
• Good working knowledge of Windows 11, Microsoft 365, Active Directory, and basic networking principles.
• Ability to diagnose and resolve technical and connectivity issues in a logical and methodical manner.
• Good organisational skills and the ability to manage competing priorities effectively.
• Clear and professional communication skills, with the ability to support users at all levels.
• A positive approach to problem solving and a willingness to learn and develop.
• Relevant IT qualifications or certifications, such as CompTIA or Microsoft certifications, would be advantageous.

Responsibilities:

• Provide first-line and second-line support for hardware, software, user access, and basic network-related issues.
• Log, prioritise, investigate, and resolve support tickets in line with agreed service levels, ensuring accurate and up-to-date records are maintained.
• Configure, build, and deploy end-user devices, including laptops, desktops, and mobile equipment.
• Support employee onboarding and offboarding activities, including account setup, permissions management, and device allocation.
• Carry out routine IT maintenance tasks such as software updates, patching, and basic system checks.
• Diagnose and resolve routine connectivity issues, including VPN, Wi-Fi, printing, and general network access problems.
• Escalate more complex technical or infrastructure issues where required, while maintaining ownership and keeping users informed of progress.
• Maintain accurate IT asset records and support the tracking and control of equipment.
• Assist with IT improvement activities, project work, and system upgrades as required.
• Provide clear, respectful, and timely support to colleagues across the organisation.

Technologies:

• Active Directory
• Hardware
• Support
• Microsoft 365
• Mobile
• Network
• VPN
• Windows
• Office 365

More:

We are a specialist designer and manufacturer of advanced RF solutions based in Sedgefield, helping to create a better-connected world. We are on a rapid growth trajectory, with landmark space and defence contracts and a clear roadmap for innovation. Our IT team sits at the heart of enabling that growth, and we are committed to creating an environment where people can grow, contribute, and help shape the future of high-speed RF communications. We offer a salary of up to £32,000, a 37.5 hour working week, 25 days holiday plus public holidays with the option to buy up to 5 additional days, a contributory pension scheme with up to 8% company contribution, life assurance, income protection insurance, a SAYE share scheme, EV scheme, cycle to work scheme, a volunteering day, learning and development opportunities, and hybrid working.

last updated 31 week of 2026