IT Support Manager

Salary: £50,000 - 54,000 per year

Requirements:

• Proven experience leading IT Support, Service Desk or IT Operations teams.
• Strong Microsoft 365, Azure and infrastructure expertise.
• Experience with networking, cybersecurity, vendor management and IT operations.
• Knowledge of Cyber Essentials, ISO 27001, and IT security controls.
• Excellent stakeholder engagement and problem-solving skills.
• ITIL or relevant Microsoft/Cisco/CompTIA certifications are desirable.

Responsibilities:

• Lead and develop a high-performing IT Support team.
• Drive service delivery, SLAs, customer satisfaction and continuous improvement.
• Manage vendors, contracts and technology partners.
• Provide technical leadership across Microsoft 365, Azure, infrastructure, networking and security.
• Own and maintain Cyber Essentials and support ISO 27001 compliance activities, ensuring IT controls, security processes and documentation meet business and regulatory requirements.

Technologies:

• Azure
• Cisco
• CTO
• Support
• ITIL
• Microsoft 365
• Security
• Office 365
• Cloud

More:

We are a growing organisation offering a hands-on IT Support Manager role on a 6-month fixed-term basis, with the potential to go permanent. The role reports directly to the CTO and is based in our Manchester office with occasional travel to other key sites. This is an opportunity to shape IT services, strengthen security and compliance, and make a real impact across the business.

last updated 36 week of 2026