IT Support Engineer

Salary: £41,000 - 81,000 per year

Requirements:

• Excellent customer-facing and customer service skills
• Excellent written and verbal communication skills
• Experience with Microsoft Windows, Microsoft 365, Active Directory, Azure, macOS, iOS, mobile devices, and basic networking to achieve the required support levels
• Experience in AV systems support, including Cisco, Logitech, and Poly
• Experience in printer support, including Toshiba, Canon, and Papercut
• Ability to reach decisions promptly or understand where broader involvement or rapid escalation is needed
• Ability to work under own initiative or as part of a team
• Ability to work under pressure and meet deadlines
• Good reporting and analytical skills, with the ability to compile clear service data, identify trends, and generate insight that supports operational improvement
• Awareness of how AI and automation can be applied responsibly in an IT support environment, including prompt writing, knowledge article improvement, ticket summarisation, trend analysis, and productivity enhancement, with a clear understanding of data privacy, cyber security, and human validation requirements

Responsibilities:

• Own the day-to-day operational resolution of VIP incidents and requests raised into IT Support, providing both 1st and 2nd line support
• Expedite time-critical operational resolutions when required, ensuring urgent issues are progressed quickly and clearly
• Provide face-to-face and remote support to our VIP community, including onboarding support where required
• Manage VIP expectations by setting clear communication, coordinating updates, and ensuring support is delivered in line with agreed service goals
• Support business escalations, including VIP and time-critical incidents, by managing resolution, coordinating communication, and chasing progress with our IT Support partners, resolver teams, vendors, and third parties to ensure user satisfaction and SLA delivery
• Collaborate with our IT Support partners and resolver teams to support continual improvement, identifying opportunities to reduce repeat incidents, improve knowledge quality, and strengthen end-user experience
• Ensure relevant processes are followed and tickets are updated, tracked, and reported accurately via Ava
• Meet business demand by resolving tickets in line with agreed goals, SLAs, OLAs, and KPIs as set by senior management
• Build and strengthen stakeholder and VIP relationships across the business, positioning IT as a trusted enabler of business outcomes
• Visit other local sites when required to support the community with IT-related issues
• Maintain and enhance on-site AV and meeting room spaces
• Support AV meeting rooms by testing basic setup ahead of important meetings, liaising with EAs, and working with NTT on in-scope technical fixes as required

Technologies:

• AI
• Active Directory
• Azure
• Cisco
• Support
• macOS
• Microsoft 365
• Mobile
• Security
• Windows
• iOS
• Office 365
• Cloud

More:

We are McLaren Automotive, based in Woking, United Kingdom, and we create breath-taking performance road cars. Our IT Site Support Engineer role sits within our IT team and supports a digital workplace experience across our sites, with a focus on VIP and executive support, meeting room technology, cyber security awareness, digital employee experience improvement, and AI-enabled service delivery. We offer a full-time, permanent position with a working pattern of 9am to 6pm Monday to Friday, plus a wide-ranging benefits package that includes a structured career development framework, 25 days holiday plus bank holidays, a buy and sell holiday scheme, enhanced pension, discretionary annual bonus, private medical insurance, health cash plan, life assurance, sabbatical option after two years service, lifestyle benefits, parental leave policies, and wellbeing support. We are a diverse community united by our passion to deliver visionary products and set new benchmarks, and we are committed to equal opportunity, diversity, equality, and inclusion.

last updated 35 week of 2026