IT Support Engineer

Salary: £32,000 - 35,000 per year

Requirements:

• Commercial experience in a 2nd line IT support role
• Strong Microsoft 365, Windows, and Mac support experience
• Solid networking and fault-finding skills
• Excellent communication and documentation skills
• Full UK driving licence (essential)
• MSP experience (desirable)
• Microsoft, CompTIA, or similar certifications (desirable)

Responsibilities:

• Provide 2nd line support across a varied client base
• Troubleshoot Microsoft 365, Windows, macOS, and networking issues
• Resolve escalated hardware, software, and connectivity problems
• Take ownership of tickets through to resolution
• Maintain accurate technical documentation
• Deliver excellent customer service

Technologies:

• Hardware
• Support
• macOS
• Microsoft 365
• Windows
• Office 365

More:

We are a well-established MSP based in central Edinburgh, offering a fully onsite 2nd Line IT Support Engineer role with hybrid working available after six months. We support a broad range of technologies and client environments, and we actively invest in professional development through funded certifications and training. This is a great opportunity to join a close-knit and growing technology business, work alongside experienced technical professionals, and gain exposure to a wide variety of technical challenges. The role includes occasional travel to client sites in central Scotland and offers a salary of £32,000 - £35,000 alongside a range of benefits.

last updated 34 week of 2026