IS Technical Support Analyst

Salary: £38,845 - 43,162 per year

Requirements:

• IT Support / Service Desk experience
• Knowledge of Windows 10/11 and Active Directory
• Microsoft 365 support experience
• Basic networking troubleshooting skills
• Experience with ITIL ticketing systems
• Full UK driving licence
• Desirable: PowerShell, SQL, Citrix, Windows Server

Responsibilities:

• Provide 1st and 2nd line support for Windows devices, servers, printers, and networks
• Manage incidents and requests via ITIL ticketing systems
• Support Active Directory and Microsoft 365, including Exchange, SharePoint, OneDrive, and Azure
• Troubleshoot basic network and connectivity issues
• Maintain IT assets and documentation
• Support system changes, moves, and occasional out-of-hours cover

Technologies:

• Active Directory
• Azure
• Citrix
• Support
• ITIL
• Microsoft 365
• Network
• PowerShell
• SQL
• SharePoint
• Windows
• Office 365
• Cloud

More:

We are seeking a hands-on IS Technical Support Analyst to join our global IT team in Dublin, where every day is different. You will support users, systems, and infrastructure across multiple sites in a busy global IT environment, helping to keep business-critical systems running smoothly. This is a varied role with strong technical exposure for anyone looking to build on their IT support experience.

last updated 32 week of 2026