Head of Service Design

Salary: £95,000 - 95,000 per year

Requirements:

• Extensive experience as a senior service designer or design leader working on complex services or systems.
• Strong hands-on knowledge of service design practices, methodologies, frameworks and tools.
• Experience leading, developing and empowering service designers.
• Excellent stakeholder management, influencing and communication skills at senior level.
• Ability to understand the wider service landscape and translate long-term challenges into a clear future vision.
• Experience operating in an agile, multidisciplinary digital environment.
• Experience shaping or growing a service design capability.
• Experience working across large-scale transformation programmes in a complex organisation.
• Awareness of service standards and how technology, data and AI can improve services.
• The post is subject to BPPS level clearance.
• This role does not meet the category to offer sponsorship, and we will not sponsor a skilled worker visa.

Responsibilities:

• Set the strategic direction for service design and champion its value across the organisation.
• Lead, develop and mentor service designers, supporting the growth of the wider design capability.
• Work across high-profile transformation programmes to design and improve end-to-end services.
• Influence senior stakeholders, programme boards and executive leaders on service strategy and priorities.
• Lead workshops, service mapping and the development of artefacts such as journey maps, service blueprints and prototypes.
• Ensure services are user centred, accessible, inclusive, secure and aligned with organisational goals.
• Help teams understand the wider service context and make informed decisions across complex programmes.
• Set the strategic direction for service design across HM Land Registry.
• Work closely with Deputy Directors and senior colleagues to define the future vision for end-to-end services.
• Combine strategic leadership with hands-on service design to help modernise paper-based and legacy services, improve customer outcomes and unlock the value of our data.
• Lead and develop the service design capability, supporting designers to apply the right tools, methods and standards across complex programmes.
• Work across organisational boundaries to help teams understand the wider service context, challenge existing ways of working and ensure future services are accessible, inclusive, secure and built around genuine user needs.

Technologies:

• AI
• Support
• MS Teams

More:

We are HM Land Registry and we are looking for an experienced design leader to join us as Head of Service Design, helping shape and transform critical national services that safeguard land and property ownership across England and Wales. This is a permanent role with a salary of £78,200 to £98,100, a 29% employer pension contribution and full Civil Service benefits. We offer flexible, hybrid working from 14 UK locations: Birkenhead, Croydon, Coventry, Durham, Weymouth, Gloucester, Kingston upon Hull, Leicester, Nottingham, Peterborough, Plymouth, Warton, Swansea and Telford. We have a strong and positive culture, a commitment to inclusivity, an emphasis on continuous learning and development, and flexible ways of working. We also offer annual leave, a progression pathway with personalised training and expensed accreditations, flexi-time, condensed hours, a social and sports club, employee assistance support, an interest-free season ticket loan and a cycle to work scheme. Our services form part of the UKs critical national infrastructure, safeguarding land and property ownership valued at £8 trillion and supporting more than £1 trillion in secured lending. We welcome applications from people who want to help modernise land registration for millions of customers and users.

last updated 30 week of 2026