Desktop Engineer

Salary: £35,000 - 65,000 per year

Requirements:

• Experience providing IT support within a technical, service desk, field services or infrastructure environment.
• Good troubleshooting and problem-solving skills, with the ability to work through issues logically.
• A good understanding of common IT hardware, software, networking and user support concepts.
• Strong communication skills and a customer-focused approach.
• The ability to work independently while also being a collaborative member of the wider team.
• Good attention to detail, particularly when recording incidents and following processes.
• A willingness to learn new technologies and develop technical skills.
• An understanding of the importance of security and following established procedures, particularly when working within a secure environment.
• Eligibility for security clearance is required for this role.
• Candidates must be sole UK nationals and have lived and worked continuously in the UK for the past five years.
• Relevant IT qualifications or certifications, such as CompTIA A+, Microsoft 365, AWS Cloud Practitioner or similar, would be beneficial but are not essential.

Responsibilities:

• Provide hands-on technical support to users on-site, helping to resolve hardware, software and general IT issues.
• Diagnose and troubleshoot technical problems, escalating more complex issues to the appropriate teams where needed.
• Support the installation, configuration and maintenance of IT equipment and services.
• Assist with infrastructure and technology projects, including deployments, upgrades and other site-based activities.
• Monitor systems and respond to incidents to help keep services running effectively.
• Keep accurate records of incidents, equipment and technical activities.
• Follow established processes, security requirements and best practices when delivering IT support.
• Work closely with colleagues and other technical teams to resolve issues and maintain a high level of service.
• Help identify recurring issues and opportunities to improve the user experience.
• Continue to develop technical knowledge and keep up to date with relevant technologies.

Technologies:

• AWS
• Cloud
• Hardware
• Support
• Microsoft 365
• Security
• Office 365
• DevOps

More:

We are hiring a Desktop Support Engineer to join our team in Edinburgh, supporting a secure and important client environment. This is a hands-on, on-site role where we help users with their day-to-day IT needs, troubleshoot technical issues and keep technology working smoothly across the site. We work across a range of technologies, offering opportunities to build technical knowledge and develop your career within a large technology organisation. We value diverse, inclusive teams and encourage applications from women, underrepresented groups and neurodivergent candidates, with support and adjustments available throughout the hiring process. We offer a competitive salary and a flexible benefits package that includes pension, private medical cover and wellbeing programmes. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles and life circumstances.

last updated 36 week of 2026