Data Insights & Business Intelligence Analyst

Salary: £41,000 - 81,000 per year

Requirements:

• Proven experience in reporting and analysis, preferably within mortgage litigation and repossession conveyancing operations.
• Strong analytical skills with the ability to interpret complex data and provide actionable insights.
• Excellent communication skills, both written and verbal, with the ability to present findings to stakeholders.
• Proficiency in data analysis tools and software.
• Ability to work collaboratively with cross-functional teams and stakeholders.
• Ability to map processes and identify recommended approaches.
• Analytical thinking.
• Attention to detail.
• Strong communication skills.
• Proficiency in data analysis tools.
• Collaborative mindset.

Responsibilities:

• Prepare internal and external reporting and submit it within required timelines, ensuring accuracy of data.
• Provide insight and commentary based on MI produced for teams and stakeholders regarding performance against strategies for operations and clients.
• Submit papers for key stakeholders and formal governance committees for consideration or approval of operational changes and key strategic updates.
• Work closely with stakeholders in Operations and Customer Contact to develop and deliver forecasts, including FTE blueprint and resource planning.
• Support operational requirements by liaising with teams to assist, monitor, track, and forecast departmental performance against agreed budgets, including associated reporting requirements.
• Identify process improvement opportunities and implement changes to enhance operational efficiency.
• Support improvements and change initiatives through analysis of optimum processes through to implementation, following the defined change process.
• Monitor the performance of existing strategies and collaborate with the Continuous Improvement Lead to assess the effectiveness of changes to strategy.
• Assist with key strategic priorities as required.
• Collaborate with cross-functional teams.

Technologies:

• Support
• Network
• Business Intelligence

More:

We are a fast paced, fast growing and forward thinking law firm helping clients stay one step ahead, and we do the same for our people. With local, national and international reach, we have over 1,800 people in offices across the UK and a network of partner firms across Europe, India and the US. Our growth, delivery of high-quality work and support for colleagues has been consistently recognised by The Times and at the Legal Business, The Lawyer and British Legal Awards. We offer an open and collaborative culture where people can be their whole self, have a voice and contribute to success. This role is based in Bristol and sits within our Strategic Delivery team. We offer a competitive salary, annual pay review, 25 days holiday increasing to 30 days with service, private medical insurance, a flexible benefits scheme, and a progressive fully flexible working approach with hybrid working and support for work/life balance. We are committed to diversity, inclusion, and reasonable adjustments for applicants and employees.

last updated 36 week of 2026