Collections Strategy Specialist

Salary: £60,000 - 85,000 per year

Requirements:

• Experience deploying collections and customer strategies with continuous improvement delivered through data-driven insights and well-constructed trials.
• Strong analytical capabilities using SAS or SQL and other analytics packages.
• Experience translating complex business processes and data insights into simple views and language.
• Strong customer and commercial awareness.
• Experience influencing change through senior stakeholder management.
• Lean and Agile principles experience is desirable.

Responsibilities:

• Design and deploy smart, data-driven collections strategies linked directly to our scorecard models.
• Assess performance by analysing cost and collections outcomes.
• Run champion-challenger tests using tools such as SAS and SQL to identify what works best.
• Analyse contact-channel performance and identify opportunities to eliminate waste, digitise processes, and simplify the customer journey.
• Work closely with our Omni Channel Manager to bring new strategies to life.
• Support automated solutions and maintain a strong control environment.
• Ensure our activity is compliant, efficient, and delivers great customer outcomes.

Technologies:

• Support
• SAS
• SQL
• Spark

More:

We are Lowell, a company on a mission to make credit work better for all. We buy debt from companies across many sectors and treat people with dignity by helping customers pay off their Lowell debt in practical and affordable ways. We are based at Thorpe Park, Leeds, with hybrid working. We are proud to be recognised by The Sunday Times as one of the best places to work in the UK for the third year running. Our culture is warm, welcoming, and talented, with a strong focus on support, recognition, learning, change, and challenge. We offer a discretionary annual bonus, 3% flexible benefits, free onsite parking, 28 days of holiday plus public holidays with the option to buy up to five more, life assurance, on-site gym facilities, wellbeing initiatives, and employee networks including Rise, Proud, Culture, and Spark. We welcome people from all backgrounds and want colleagues who bring curiosity, analytical thinking, and drive to help shape how we work.

last updated 37 week of 2026