Business Excellence & Improvement Lead

Salary: £61,000 - 101,000 per year

Requirements:

• Strong understanding of organisational effectiveness, business excellence, operating models and continuous improvement within complex organisations.
• Knowledge of governance, assurance, compliance and Integrated Management System principles.
• Strong appreciation of organisational change, implementation and adoption approaches.
• Understanding of knowledge management, innovation, business process improvement and performance management practices.
• Excellent stakeholder engagement, facilitation and influencing skills, with the ability to work effectively across organisational boundaries.
• Strong analytical, problem-solving and decision-making capability, using data and insight to drive improvement.
• Excellent communication skills, with the ability to simplify complex issues and align diverse stakeholder groups.
• Ability to lead multidisciplinary teams and foster collaboration within a matrix or Alliance environment.
• Strong planning, prioritisation and organisational skills, with the ability to manage multiple competing priorities.
• Proficient in Microsoft 365 applications and digital collaboration tools.
• Significant experience leading organisational effectiveness, business excellence, transformation, operating model and continuous improvement functions within complex organisations.
• Demonstrable track record of delivering measurable improvements in organisational performance and business operations.
• Strong understanding of governance, operating models, management systems and organisational effectiveness.
• Experience leading cross-functional improvement and change initiatives.
• Knowledge of assurance, compliance and continuous improvement methodologies.
• Experience working with senior leadership teams and influencing strategic decision-making.
• Excellent stakeholder management, facilitation and relationship-building skills.
• Strong analytical and problem-solving capability.
• Experience leading and developing multidisciplinary teams.
• Experience working within major infrastructure, construction, engineering or regulated environments.
• Knowledge of Alliance or integrated delivery models.
• Understanding of ISO management systems and assurance frameworks.
• Experience of knowledge management, organisational maturity frameworks and innovation programmes.
• Professional qualification in business improvement, organisational development, programme management or related discipline.

Responsibilities:

• Lead the development, integration and continuous improvement of our operating model, ensuring we operate as a coordinated, effective and high-performing organisation.
• Strengthen organisational effectiveness by driving business excellence, process accountability, implementation and adoption, compliance and assurance, continuous improvement, knowledge and innovation, and maturity and culture.
• Report to the Business Operations and Alliance Effectiveness Director and work closely with the Delivery Leadership Team and functional leaders.
• Translate strategic priorities into coordinated action, effective governance, sustainable improvements and measurable outcomes.
• Connect people, processes, information and decision-making to remove barriers, improve organisational performance and support a consistent best-for-project approach.
• Lead the development of our operating model and ways of working.
• Align strategic priorities, organisational interfaces and delivery outcomes.
• Drive organisational effectiveness, capability and performance.
• Lead our Business Excellence and Process & Accountability functions.
• Maintain effective management systems, processes and standards.
• Ensure clear accountability, ownership and decision-making.
• Lead implementation of organisational improvements and strategic initiatives.
• Support leaders through change and drive stakeholder adoption.
• Track delivery, benefits realisation and sustained outcomes.
• Oversee assurance, compliance and performance monitoring frameworks.
• Maintain and continuously improve our Integrated Management System.
• Translate assurance findings into improvement actions.
• Promote innovation, learning and continuous improvement.
• Capture and apply lessons learned and best practice.
• Lead knowledge management and performance improvement initiatives.
• Lead our Alliance Maturity programme and culture initiatives.
• Promote our values, collaboration and high-performance behaviours.
• Strengthen organisational capability through learning and development.
• Build strong relationships across the Alliance and partner organisations.
• Lead multidisciplinary teams and influence senior stakeholders.
• Represent Business Operations and Alliance Effectiveness at senior forums.

Technologies:

• Support
• Matrix
• Microsoft 365
• Office 365

More:

We are part of the Civil Works Alliance supporting Sizewell C, a 3.2-gigawatt power station generating low-carbon electricity for around 6 million homes and helping to shape the UKs energy future for at least 60 years. The Civil Works Alliance is a single delivery organisation made up of the client, Sizewell C, and three parent companies: Balfour Beatty, Bouygues and Laing ORourke. We offer industry-leading packages including market-leading salaries, generous annual leave, a pension scheme and other flexible benefits. We celebrate the creativity and innovation that come from a diverse workforce and welcome applications from people of all backgrounds, especially those from under-represented communities. Our project is built on five core values: Humility, Positivity, Respect, Solidarity and Clarity. We encourage everyone to bring their whole self to work, speak up and share ideas, and we are committed to protecting privacy.

last updated 37 week of 2026