BMC Remedy/Helix Consultant ITSM - Solution Architect

Salary: £36,000 - 60,000 per year

Requirements:

• Strong BMC Helix / Remedy architecture expertise
• Experience with ITSM, Discovery, CMDB and Digital Workplace implementations
• CIS Controls v8.1 implementation experience
• Strong understanding of ITIL frameworks and service management best practice
• Experience integrating cloud platforms, enterprise systems and automation tools
• Knowledge of Python, PowerShell, REST APIs or orchestration technologies is beneficial

Responsibilities:

• Architect and deliver BMC Helix solutions across ITSM, CMDB, Discovery, Digital Workplace and Automation
• Lead platform integrations with cloud, infrastructure, monitoring and enterprise applications
• Drive automation, workflow optimisation and AI-enabled service management initiatives
• Define architecture standards, governance and best practices
• Support ITIL-aligned Incident, Problem, Change, Asset and Configuration Management processes
• Lead upgrades, migrations and transformation projects across complex enterprise environments
• Produce solution designs, architecture documentation and technical standards

Technologies:

• AI
• Architect
• Cloud
• CMDB
• Support
• ITIL
• ITSM
• PowerShell
• Python
• REST

More:

We are hiring for a BMC Helix Solution Architect role supporting a large-scale enterprise transformation programme focused on modernising IT Service Management, automation and operational resilience. This is a 6-12 month contract based in London, United Kingdom, with a hybrid working model and 3 days onsite. We offer an excellent day rate and the opportunity to work on complex enterprise environments where you will help shape solution architecture, platform integrations and transformation delivery.

last updated 31 week of 2026