Application Services Specialist

Salary: £31,000 - 71,000 per year

Requirements:

• Demonstrated proficiency and extensive experience in the primary application, with comprehensive knowledge of its functionalities and operational intricacies.
• Proven understanding of data usage within the primary application, with the ability to analyse and optimize data flows for improved performance.
• Previous experience in evaluating and managing integrated applications, ensuring a holistic understanding of their impact on the primary application.
• Strong interpersonal and communication skills, with the ability to convey technical concepts in a clear and concise manner.
• A proactive approach to staying informed about evolving business needs and changing priorities, with the ability to adapt strategies for continuous improvement in application management.
• Track record of producing thorough and clear documentation, detailing the primary application and its connections to other applications, enhancing organisational understanding and knowledge transfer.

Responsibilities:

• Demonstrate an in-depth understanding of the primary application, encompassing all facets and intricacies, ensuring a high level of expertise in its functionalities.
• Understand how data from the primary application is utilised and how integrated applications affect its operation.
• Evaluate and comprehend the workings of applications integrated with the primary application and recognise their influence on overall system performance.
• Collaborate effectively with end-users and relevant teams to understand evolving business needs and changing priorities that may impact the primary application.
• Stay informed about current and future changes in the business landscape, anticipating their impact on the application and adapting strategies accordingly.
• Produce detailed documentation explaining the primary application and its connections to other applications.
• Translate technical concepts into easily understandable terms to support and advise business users on the primary and associated applications.
• Provide support and guidance to business users requiring information and assistance with the primary and associated applications.
• Anticipate and address potential challenges, offering proactive solutions to enhance the efficiency and performance of the primary application.
• Act as an integral part of the team, sharing insights, fostering effective communication, and contributing to a collaborative environment that promotes continual improvement in application management.

Technologies:

• Support
• LESS

More:

We are building diverse teams and welcome applications from everyone. This is a permanent Application Services Specialist role based in Birmingham, with hybrid working that combines office and home working. We offer a competitive salary, large company benefits, a broad flexible benefits scheme, and 2 paid-for volunteering days each year. Our working hours are 9.00 am to 5.30 pm, Monday to Friday, and the interview process is two stages. We are an inclusive workplace and offer career development and lifelong learning opportunities. We are Europes largest privately-owned IT company, with our new 7m HQ office in Birmingham, helping clients succeed through IT transformation and exceptional customer experiences. We are passionate about IT, focused on simplifying the complex, and committed to equal opportunities, diversity, and inclusion.

last updated 36 week of 2026