ServiceNow Solution Architect

Salary: £42,500 - 70,500 per year

Requirements:

• Proven experience in consulting or professional services, delivering complex technical solutions
• A track record of successfully delivering ServiceNow projects as a Solution Architect, on time and within budget
• Certified ServiceNow System Administrator
• Certified Implementation Specialist in at least one ServiceNow product suite
• ITIL Foundation certification (v3 or v4)
• Strong hands-on experience with ServiceNow scripting and configuration, including JavaScript, CSS, AngularJS, Flows, Business Rules, Client Scripts, UI Actions, Widgets, and UI Pages
• A solid understanding of ServiceNow integrations, including Integration Hub, SSO, Web Services, LDAP, JDBC, and related technologies
• Experience working within complex client environments, adapting thoughtfully to differing needs and constraints
• Knowledge of common business analysis techniques and delivery approaches
• Experience with agile and traditional delivery methodologies
• A communication style that is open, clear, and authentic, helping to build alignment and trust with stakeholders
• A collaborative mindset, with the confidence to influence while valuing different perspectives
• Resilience and determination, approaching challenges with curiosity and a solutions-focused attitude
• A genuine commitment to continuous learning and personal development
• Experience with business solutions, particularly within CSDM / CMDB
• Strong relationship-building skills and the ability to create and sustain professional networks
• Willingness to travel when needed to support clients and teams

Responsibilities:

• Lead and support the technical delivery of ServiceNow projects, creating solutions that are robust, user-centred, and future-ready
• Shape and define technical and architectural designs, balancing innovation with practicality
• Provide supportive technical leadership, mentoring junior architects and working collaboratively with onshore and offshore teams
• Create and deliver engaging, accessible solution demonstrations that clearly show value to clients
• Design and implement integrations between ServiceNow and client IT and business systems
• Partner with development teams to thoughtfully resolve complex challenges across all stages of delivery
• Continually grow our knowledge of the ServiceNow platform through certifications, learning sessions, communities, and shared experiences
• Build strong, long-lasting relationships with clients and colleagues, strengthening our reputation as a trusted advisor
• Collaborate within our global ServiceNow community, sharing knowledge and helping others succeed
• Contribute ideas and expertise to the evolution of our ServiceNow product roadmap
• Ensure solution designs align with our architecture standards and frameworks, while remaining flexible to client needs
• Be an active, engaged member of our wider community, building our internal network and sharing best practices

Technologies:

• Architect
• CMDB
• CSS
• Support
• ITIL
• JavaScript
• LDAP
• Network
• Security
• ServiceNow
• Web
• UX UI Design

More:

We are partnering directly with DXC Technology to hire a ServiceNow Solution Architect. This role offers flexibility to work from home with travel to client locations when required, and you will have a base location in London, Farnborough, Newcastle upon Tyne, or Erskine (Glasgow). We are looking for someone eligible for security clearance and who is a sole UK national. You will join one of the leading ServiceNow partners, with regular training and development opportunities, access to certifications, a supportive and friendly consulting team, flexible benefits including annual leave, private medical, dental and travel insurance options, and access to Perks at Work discounts. We are committed to building diverse, inclusive teams and offering reasonable adjustments throughout the hiring process, while fostering a collaborative work model that supports wellbeing, productivity, and in-person connection.

last updated 39 week of 2026