Senior IT Support Engineer

Salary: £69,000 - 109,000 per year

Requirements:

• 5+ years of working experience in an IT support role
• Working knowledge of Windows and OSX operating systems
• Working knowledge of Lenovo and Apple hardware
• Comprehensive understanding of networking concepts
• Foundational understanding of Okta and identity and access management concepts, including SSO, MFA, and user permissions
• Experience managing and improving services, standards, and support processes, with strong problem-solving skills and a willingness to learn new technologies
• Experience creating and maintaining technical documentation and knowledge articles
• Working knowledge of voice and video conferencing solutions (Google, Zoom, Slack a plus)
• Interest in using AI and automation tools to improve IT support and employee experience
• Experience supporting new hire onboarding, including device deployment and IT orientation
• Strong verbal and written communication skills, with outstanding collaboration and teamwork abilities
• Passionate, high-energy approach with a commitment to excellence
• Technical certification in desktop operating systems (Mac and/or Windows certification a plus)
• Network certification
• B.S. in a computer-related field preferred, but not required

Responsibilities:

• Troubleshoot and support all IT end-user issues, including mobile, desktop, audio/video, peripherals, and related systems
• Manage procurement, asset management, and inventory for IT hardware and software
• Collaborate cross-functionally with teams such as Facilities, Sales, Engineering, Information Security, and the Enterprise team
• Manage IT communication between headquarters and remote offices
• Perform system imaging, application configuration, and security policy enforcement
• Provide daily onsite office support
• Coach and mentor peers
• Lead cross-functional projects
• Drive end-user technology decisions that impact our employees worldwide

Technologies:

• AI
• Hardware
• Support
• Mobile
• Network
• Security
• Slack
• Windows
• Marketing

More:

We are Box, the leader in Intelligent Content Management. Our platform helps organizations collaborate, manage the full content lifecycle, secure critical content, and transform business workflows with enterprise AI. Founded in 2005, we support leading global organizations and are headquartered in Redwood City, CA, with offices across the United States, Europe, and Asia. Our IT End User Services team provides technical support to employees worldwide, including desktop and audio/video support, new hire onboarding, advanced application configuration, and event support. We value passion for great service, growth and development, and positive team spirit. This is a senior, onsite role based in our EMEA HQ at the White Collar Factory on Old Street, with boxers expected to work from their assigned office 5 days per week. Our benefits package includes pension, medical and dental coverage, 25 days of vacation plus your birthday off, a subsidized gym membership, and daily lunch, snacks, and drinks. We also operate offices in Paris, Munich, Amsterdam, and Warsaw, and value diverse experiences, collaboration, and an inclusive culture.

last updated 37 week of 2026