Senior Forward Deployed Engineer

Salary: £63,000 - 103,000 per year

Requirements:

• 5+ years in a customer-facing technical role such as Solutions Architect, Implementation Engineer, or FDE, with a focus on software deployment and integration
• Demonstrated experience with Retrieval Augmented Generation architectures and building custom tools or applications for RAG workflows, including vector databases, embedding services, and prompt engineering
• Strong prompting skills and understanding of best practices for optimizing AI model output
• Strong programming skills in JavaScript, TypeScript, and Python for building integration layers, applications, and automation scripts via APIs
• Expertise in interacting with external systems via public APIs, including CRUD operations
• Strong experience in analyzing business requirements and translating them into technical solutions
• Exceptional analytical and problem-solving skills for diagnosing and resolving complex technical issues
• Outstanding verbal and written communication skills to articulate complex technical concepts to diverse audiences
• Strong customer-centric mindset, with proven ability to build rapport and drive success
• Ability to quickly adapt to new technologies, product updates, and customer environments
• Bachelors or Masters degree in Computer Science, Engineering, or a related technical field

Responsibilities:

• Partner with customers to understand AI use cases, data needs, and integrations, translating objectives into technical plans leveraging our AI product
• Drive end-to-end configuration and deployment of our AI product, interacting with our products and customer tech stacks via public APIs
• Design and build custom applications or connectors for advanced AI workflows, especially Retrieval Augmented Generation, using our APIs and pre-trained AI models
• Provide expert troubleshooting, debugging, and performance optimization for deployed AI solutions to ensure stability and efficiency
• Conduct workshops and knowledge transfer for customer teams to effectively use, manage, and extend our AI product
• Collaborate with our Product, Engineering, and Customer Success teams to provide feedback and ensure alignment
• Act as a subject matter expert on AI deployment best practices, advocating for customer needs while aligning with our product capabilities

Technologies:

• AI
• Architect
• Support
• JavaScript
• Marketing
• Python
• RAG
• TypeScript
• API

More:

We are Optimizely, and we help people unlock their digital potential by reinventing how marketing and product teams work to create and optimize digital experiences across channels. With our Optimizely One platform, we offer a fully SaaS, fully decoupled, and highly composable solution that gives teams flexibility and choice. We support more than 10,000 businesses, including H&M, PayPal, Zoom, and Toyota, and our innovation has earned recognition from Gartner, Forrester, and IDC. Our culture is dynamic and collaborative, shaped by over 1,500 employees across 12 global locations, with a focus on continuous improvement and making sure every voice is heard and valued. We are committed to a diverse and inclusive workplace and offer the opportunity to be part of a company empowering customers to unlock their digital potential.

last updated 36 week of 2026