FX Options Application Support Analyst

Salary: £58,000 - 98,000 per year

Requirements:

• Proven experience in a similar role, providing application support for financial systems.
• Strong knowledge of FX Options trading concepts and terminology including currency pairs, spot, forwards, options, and market conventions.
• Proficiency in supporting and troubleshooting Windows applications.
• Solid understanding of database concepts and SQL query language.
• Strong knowledge of AWS/Azure.
• Familiarity with FIX protocol and experience with FIX connectivity troubleshooting.
• Excellent problem-solving skills and ability to work well under pressure in a fast-paced trading environment.
• Effective communication skills, both written and verbal, with the ability to articulate technical concepts to non-technical users.
• Ability to work independently as well as collaboratively in a team-oriented environment.

Responsibilities:

• Provide day-to-day support for our FX Options trading platform, including troubleshooting, issue resolution, and user assistance.
• Collaborate with our IT team to deploy, configure, and maintain the FX Options trading applications and associated infrastructure.
• Monitor system performance, identify potential issues, and implement proactive measures to ensure high availability and reliability.
• Act as a primary point of contact for traders and other end users, addressing their technical queries and concerns promptly and effectively.
• Investigate and diagnose software and hardware issues, escalating complex problems to senior IT staff or vendors when necessary.
• Work closely with development teams to analyze and document system requirements and contribute to the design and implementation of enhancements or fixes.
• Conduct system testing and participate in user acceptance testing (UAT) to ensure the quality and functionality of the applications.
• Develop and maintain technical documentation, user guides, and support procedures.

Technologies:

• AWS
• Azure
• Hardware
• Support
• SQL
• Windows
• Cloud
• Nexus

More:

We are recruiting an experienced Application Support Specialist for our FX Options trading platform based in the City of London. This is a permanent, full-time role with some remote working possible and a salary in the range of 70,000 to 110,000. You will join our team to help ensure the smooth operation of our trading and support systems in a fast-paced environment.

last updated 35 week of 2026