IT Technician

Salary: £28,000 - 28,000 per year

Requirements:

• A qualification in Information Technology, Computer Science, or a related field.
• Minimum of 5 years experience in a technical IT support role, ideally within an educational or similar environment.
• Strong technical knowledge of hardware, software, networking, and operating systems (Windows, macOS, iOS, etc.).
• Experience with Active Directory, Group Policy, and cloud-based platforms such as Microsoft 365.
• Excellent problem-solving skills with the ability to diagnose and resolve technical issues efficiently.
• Clear and confident communication skills, with a user-friendly approach to support.
• Ability to work independently and manage time effectively across multiple sites.
• Relevant certifications (e.g., CompTIA A+, Network+, Microsoft, ITIL) are desirable.
• Managing: 1 year (preferred)
• Driving Licence (preferred)

Responsibilities:

• Provide on-site and remote technical support to staff and students, addressing hardware, software, and network-related issues.
• Install, configure, and maintain IT equipment, including desktops, laptops, printers, projectors, and interactive displays.
• Support the deployment and updating of software across school devices and systems.
• Perform routine maintenance of servers, networks, and backup systems to ensure consistent availability and performance.
• Monitor IT systems for faults or performance issues, proactively resolving problems to minimise downtime.
• Assist with the setup and maintenance of user accounts, permissions, and security settings in line with school policies.
• Ensure compliance with data protection and security protocols, reporting any issues or breaches appropriately.
• Document all IT procedures, issues, and resolutions clearly for use by the wider team.
• Collaborate with our HQ team to support the implementation of technology initiatives at the local level.
• Stay informed of emerging technologies and best practices relevant to education IT environments.

Technologies:

• Active Directory
• Cloud
• Hardware
• Support
• ITIL
• macOS
• Microsoft 365
• Network
• Security
• Windows
• iOS
• Office 365
• Mobile

More:

We are Advanced IT Services, a trusted provider of comprehensive IT solutions tailored to the needs of schools and multi-academy trusts. Based in Baldock, Hertfordshire, we focus on empowering learning environments through innovative technology, offering IT infrastructure support, technical assistance, and strategic consulting. Our experienced team is dedicated to delivering reliable, efficient IT services that help schools enhance teaching and learning while improving day-to-day operations. This is a full-time, permanent, in-person role with a salary of £28,000 per year, and benefits including company events, company pension, employee discount, life insurance, and on-site parking.

last updated 35 week of 2026