Professional Services Engineer - Backup & Recovery

Salary: £60,000 - 80,000 per year

Requirements:

• Strong experience with enterprise backup and data protection technologies.
• Significant hands-on deployment and implementation experience.
• Experience delivering backup solutions from beginning to end.
• Strong experience with one or more of Commvault, NetBackup, Veeam, or Rubrik.
• Several years experience delivering technical implementations within customer environments.
• Strong troubleshooting and problem-solving skills.
• Comfortable working independently across technical projects.
• Strong customer-facing communication skills.
• Able to explain technical information clearly and professionally.
• Good understanding of wider IT infrastructure and networking fundamentals, including DNS and datacentre environments.
• Experience within Professional Services, an MSP, technology vendor, or similar customer-facing environment would be advantageous.

Responsibilities:

• Deploy and implement enterprise backup and data protection solutions.
• Deliver customer projects from initial requirements through to implementation and handover.
• Configure backup technologies across complex customer environments.
• Troubleshoot technical issues throughout the deployment lifecycle.
• Work directly with customers during implementations.
• Explain technical requirements and solutions clearly to customers.
• Work with vendor support and engineering teams to resolve technical issues.
• Produce technical and As-Built documentation following deployments.
• Work independently across customer projects and technical implementations.
• Understand how backup solutions integrate with wider infrastructure, networking, and datacentre environments.

Technologies:

• Support
• Veeam

More:

We are a specialist managed service provider with a growing Projects and Professional Services team. We are recruiting two Professional Services Engineers to join us in a remote UK role, offering a salary of £60,000 to £80,000. This is a hands-on delivery position focused on enterprise backup and data protection implementations across customer environments, working from initial requirements through to successful delivery and handover.

last updated 34 week of 2026