BMC Helix Tech Lead or Developer

Salary: £68,000 - 108,000 per year

Requirements:

• Active security clearance, or eligibility to reactivate an expired clearance, or eligibility to obtain security clearance
• 10+ years of IT experience within the telecom domain across SDLC phases including design, development, and solution delivery
• 5+ years of hands-on experience implementing and architecting BMC Helix / BMC Remedy ITSM solutions including Incident, Problem, Change, Request, Knowledge, CMDB, and Discovery
• Strong prior experience as a BMC Helix Technical Lead or Solution Architect, preferably supporting Tier 1 or Tier 2 telecom service providers
• Expertise in CMDB architecture, service modeling, data governance, reconciliation, normalization, and integration with OSS/BSS systems
• Hands-on experience with BMC Helix ITOM, including Event Management, Discovery, Integration Service, and automation workflows
• Extensive experience designing and developing solutions using Helix Innovation Studio, codeless applications, custom objects, and data models
• Strong understanding of BMC AR System architecture, workflow customization, forms, filters, escalations, and APIs
• Hands-on experience with REST/SOAP integrations, webhooks, and building robust data interfaces with telecom IT systems
• Hands-on experience with cloud deployments of BMC Helix on AWS or Azure, and understanding of SaaS security and compliance frameworks

Responsibilities:

• Deliver new business requirements by maximizing out-of-the-box Helix capabilities and introducing customizations only when necessary
• Define technical standards and development guidelines, and ensure the team aligns with approved Helix architecture patterns
• Ensure the quality, performance, and scalability of BMC Helix solutions delivered by the development team
• Debug and resolve issues across SIT, UAT, and Production by analyzing AR System logs, API traces, CMDB data, and platform diagnostics
• Develop automation, utilities, and deployment tools to improve team productivity and delivery efficiency
• Engage with telecom technology and architecture teams in governance forums to ensure alignment with enterprise technology strategy

Technologies:

• API
• AWS
• Architect
• Azure
• Cloud
• CMDB
• ITSM
• OSS
• REST
• SOAP
• Security
• DevOps

More:

We are looking for a BMC Helix Tech Lead or Developer to join a transformation project within the telecom domain. This role sits within a team delivering BMC Helix solutions and working closely with telecom technology and architecture stakeholders. The position requires active security clearance or eligibility to obtain it.

last updated 33 week of 2026