Support Engineer

Salary: £35,000 - 35,000 per year

Requirements:

• Level 3 qualification in Electronics, Engineering, Biomedical Engineering, or a similar field
• 2 years experience in technical support or field service
• Strong electromechanical and IT troubleshooting skills
• Excellent fault-finding and problem-solving abilities
• Confident explaining technical information to customers
• Able to manage multiple priorities under pressure

Responsibilities:

• Provide first-line remote technical support
• Diagnose and resolve technical and equipment faults
• Guide customers through troubleshooting and maintenance
• Manage multiple cases in a fast-paced environment
• Escalate complex issues to field engineers and technical specialists
• Deliver excellent customer service while ensuring safety at all times

Technologies:

• Support

More:

We are recruiting for a Support Engineer to join a specialist healthcare environment in Milton Keynes. In this permanent customer contact centre role, you will provide remote technical support for advanced diagnostic equipment used across NHS and private laboratories. You will use innovative remote technology including RDP, VNC and Augmented Reality to diagnose faults, troubleshoot issues and support customers, helping keep essential equipment operational and reducing the need for on-site visits. We offer the opportunity to work in a fast-paced, meaningful environment where your skills can make a real difference.

last updated 32 week of 2026